Versant Media · 1 week ago
Manager, Retention & Growth - CNBC Councils
Englewood Cliffs, NJ
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $130K/yr
5+ years expVersant Media is a leading force in news, sports, and entertainment, seeking a strategic, data-driven Manager, Retention & Growth for CNBC Councils. This role focuses on optimizing member lifecycle, enhancing retention, and driving pricing strategy while collaborating cross-functionally to ensure a best-in-class experience for members.
BroadcastingInformation TechnologyMedia and Entertainment
Responsibilities
Own and optimize the end-to-end renewal process, from pipeline forecasting and outreach strategy to negotiation and close, in collaboration with Engagement Managers and Sales
Assist with proactive member health tracking and engagement scoring to anticipate and mitigate churn risk
Guide ongoing analysis of renewal performance, member behavior trends, and ROI metrics to drive data-informed strategy adjustments
Serve as a secondary point of contact for high-priority member issue resolution, ensuring timely and effective support that drives satisfaction and loyalty
Contribute data and insights to inform membership pricing and renewal strategy, in partnership with Finance and Sales
Conduct regular competitive benchmarking and market research to inform pricing strategy and ensure alignment with member value
Provide detailed reporting and analysis on pricing performance, renewal impact, and revenue optimization opportunities
Oversee the execution and continuous improvement of onboarding and membership transfer programs to ensure a seamless and engaging start to the member journey
Manage internal audits of member directories to maintain data integrity and operational efficiency
Partner with team leads to align member communications with retention and upsell goals, including email campaigns and engagement collateral
Qualification
Required
5+ years of experience in membership, client services, customer success, or operational strategy; media, subscription, or DTC membership experience strongly preferred
Proven experience in managing pricing strategy, revenue growth initiatives, and member retention programs
Exceptional communication and relationship management skills, with experience working with C-level executives
Knowledge of CRM and productivity tools (e.g., Salesforce, Sailthru, Adobe Creative Cloud, Excel, WordPress)
Proactive, results-driven mindset with the ability to lead cross-functional initiatives and manage multiple priorities
Benefits
Free onsite fitness center with state-of-the-art equipment, plus daily group classes
Gourmet cafeteria with daily specials plus soup and salad bars
Free shuttle transportation to and from multiple locations in Manhattan, Brooklyn, Hoboken and Jersey City
Medical, dental and vision insurance
401(k)
Paid leave
Tuition reimbursement
A variety of other discounts and perks
Company
Versant Media
Versant Media is a media company that offers television and digital entertainment services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2026-01-05IPO
Leadership Team
Steve Arocho
Vice President Corporate Communications
Recent News
Business Wire
2026-01-16
2026-01-07
Morningstar.com
2026-01-06
Company data provided by crunchbase