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BALENCIAGA · 7 hours ago

BALENCIAGA Retail Operations Manager, East Coast | New York

New York, NY

Full-time

Onsite

Mid, Senior Level

$110K/yr - $120K/yr

3+ years exp

BALENCIAGA is seeking a Retail Operations Manager for the East Coast to drive operational excellence across retail locations in the eastern region of the Americas. This role involves managing compliance with operational policies, training retail teams, and ensuring efficient daily business functions in line with global standards.

ApparelE-CommerceFashion

Responsibilities

In partnership with the Director of Operations and retail leadership, strategically evaluate current systems, suggesting new initiatives to improve operational excellence and the client experience

Foster positive relationships and open communication with retail leadership, store teams, and key stakeholders

Train and educate the retail teams, including store management, operations and stock roles, on company policies and procedures

Liaise with cross functional partners on regional retail projects

Provide prompt resolutions to store inquiries

Travel to stores for routine checks on operational excellence and guide stores in areas of improvement to meet global standards

Ensure store compliance on company policies and procedures in partnership with Retail leadership, store management, store operations teams, Finance, Sales Audit, Inventory Control, Merchandising, VM, Security, HR, Store Planning, IT, Supply Chain, and Transportation

Manage new policy rollouts and identify areas that require additional guidelines

Ensure the proper adoption and use of digital tools as it relates to retail operations

Manage inventory control for designated locations, including cycle counts, adjustments, negative stock management and annual physical inventory

Review and approve stock movements such as uniforms, damages, and theft, in collaboration with Inventory Control and Security

Monitor supply orders including packaging, retail tools and office items, keeping within the operating expenses budget

Support and troubleshoot day to day matters such as shipment discrepancies, transfer issues, equipment issues, or other non-related IT topics

Manage all operational aspects of store projects including openings, closings, relocations, and expansions

Manage all operations related topics for store marketing events and company events to achieve business objectives

Oversee operations schedules, create accounts, and communicate on all relevant information to cross functional partners

Travel and provide onsite support for designated locations in conjunction with internal and external partners plus vendors

Qualification

Retail operational experienceMulti-store managementPOS & Inventory Management SystemsSAPOracle Retail XstoreMicrosoft Office SuiteMulti-taskProblem-solving skillsCommunication skillsOrganizational skills