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NHE, Inc. · 20 hours ago

Administrative Assistant - HOA Department

Greenville, South Carolina, United States

Full-time

Onsite

Mid Level

$20/hr - $20/hr

NHE, Inc. is a diverse real estate management company based in Greenville, South Carolina, specializing in homeowner association management services. They are seeking an HOA Administrative Assistant to provide critical administrative and customer service support to Senior Management, ensuring organized workflows and effective communication with residents, vendors, and internal teams.

Property DevelopmentProperty ManagementReal Estate

Responsibilities

Serve as the first point of contact for residents, vendors, and internal staff, in person, by phone, and by email

Prioritize service: in-person interactions first, then phone, then email

Respond to emails within 48 hours and ensure proper out-of-office notices

Answer phones, check voicemail, and return messages within 24 hours

Assist with routine resident inquiries; escalate complex or sensitive issues to the manager following established protocols

Document resident interactions and escalate unresolved issues or complaints

Process manager and association mail; send invoices to Strongroom daily

Print and mail violation notices; facilitate resident payments received in the office

Maintain and update information in software systems (Enumerate Engage, Strongroom, Outlook, etc.)

Generate reports for managers and boards as needed, ensuring accuracy and timeliness

Prepare files and documentation for new owners and lease agreements

Prepare and distribute board packets; coordinate with manager on content and deadlines

Assist with organizing association meetings, including preparing notices, reports, and follow-up materials

Review ARC applications for completeness; process fees for applicable communities

Maintain community calendars and schedule updates in Outlook and Enumerate Engage

Manage community amenity reservations, including confirming or denying requests, distributing access codes/keys, maintaining accurate and timely communication with residents, and overseeing charges, reimbursements, and cleaning schedules

Distribute, sell, and program community access devices (fobs, codes, etc.)

Execute mass communications (manager drafts, board approves, admin sends)

Update community websites and File Share documents as directed

Open and close work orders at the manager’s request; follow up on status

Obtain and track certificates of insurance as required

Maintain contracts, insurance, minutes, and other documentation in all systems

Assist with sending standard notices when requested

Escalate owner communication regarding collections and payments

Attend board and annual meetings as assigned

Prepare meeting materials and distribute follow-up documentation; file/update in appropriate systems following procedures

Assist with setup, logistics, and post-meeting action items as directed

Maintain workflow to meet daily and project-based deadlines

Complete special projects as assigned

Participate in staff meetings, training, and professional development opportunities

Order and manage office and community supplies as needed

Maintain personal and shared office spaces

Report equipment or operational problems promptly

Follow safety and operational procedures

Qualification

Proficient in WordProficient in ExcelProficient in OutlookOrganizational skillsCommunication skillsMulti-tasking abilitiesProfessional demeanorTime managementAttention to detailConfidentiality

Required

High school diploma required

Proficient in Word, Excel (including formulas), PowerPoint, Outlook, Adobe, internet applications, and HOA-specific software (Strongroom, Enumerate Central and Engage, HomeWise, ClickPay, SouthData, etc.)

Excellent written and verbal communication skills

Strong organizational, time management, and multi-tasking abilities

High attention to detail and strong recordkeeping skills

Ability to work independently and collaboratively; meet deadlines consistently

Professional, positive demeanor; dependable and adaptable

Maintain strict confidentiality regarding resident, board, and company information

Proficient reading and math skills are required

Preferred

6 months office or related experience preferred

Benefits

HDHP Health Insurance Plan

PPO Health Insurance Plan

Vision Insurance

Dental Insurance

Short-Term Disability

Long-Term Disability

Group Life Insurance

Health Savings Account (offered for HDHP plan)

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

401k Retirement plan

12 Paid Holidays (includes Birthday Holiday)

Up to 130 hours of PTO

Company

NHE, Inc.

As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike.

Founded in 1969