Velocity, A Managed Solutions Company · 21 hours ago
Director / Senior Director, Network Operations Center (NOC)
United States
Full-time
Remote
Director/Executive
10+ years expVelocity, A Managed Solutions Company, is seeking a Director/Senior Director for their Network Operations Center (NOC) who will provide strategic leadership and enhance operations. The role involves overseeing a team, driving process improvements, and ensuring service quality and customer satisfaction within the NOC.
Call CenterDigital SignageHospitalityInformation TechnologyInternetNetwork SecuritySaaSTelecommunications
Responsibilities
Provide strategic direction and leadership for the NOC organization, ensuring operational excellence and alignment with company goals
Oversee career development, coaching, performance evaluations, and team mentorship for managers, supervisors, and technicians
Define and implement scalable processes to improve efficiency, service quality, and customer satisfaction
Manage workload priorities and provide technical guidance to ensure rapid resolution of network issues and service disruptions
Drive continuous improvement initiatives, implementing automation, analytics, and best practices to enhance operational performance
Develop and track key performance indicators (KPIs) to measure team effectiveness and service excellence
Maintain strong relationships with internal stakeholders and customers, ensuring clear communication and transparency in operations
Ensure the NOC team operates within defined SLAs, aligning with our customer-first work culture
Recruit, develop, and retain top talent to build a high-performing NOC team
Serve as an escalation point for critical incidents and ensure a rapid, effective response to network events
Lead cross-functional collaboration with IT, Engineering, and Support teams to enhance service delivery and network resilience
Develop and maintain business continuity and disaster recovery plans for the NOC
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent experience considered
10+ years of progressive leadership experience in a Network Operations Center, telecommunications, or IT operations environment
Proven track record in leading large-scale teams and driving operational efficiencies
Deep expertise in network infrastructure, incident management, and service delivery
Strong knowledge of ITIL frameworks, network monitoring tools, and automation technologies
Exceptional analytical, problem-solving, and communication skills
Preferred
CCNP (Cisco Certified Network Professional) or equivalent industry certifications preferred
Experience in implementing AI-driven network monitoring and automation solutions is a plus
Benefits
Medical, Dental, Vision
PTO & Paid Holidays
401K – with Employer Match
Paid Parental Leave
Company provided Life Insurance, Short/Long-Term Disability
Supplemental Benefits Available
Company
Velocity, A Managed Solutions Company
Founded in 2005, Velocity is a technology managed solutions provider for voice, data, wi-fi, POTS IN A BOX®, Free-to-Guest TV and the Global Expense Management (GEM) platform, among others, supported by a proprietary network backbone across 21 fully redundant fiber data centers for multi-location enterprises across multiple industries.
501-1000 employees
H1B Sponsorship
Velocity, A Managed Solutions Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Greg Kiley
Chairman & Chief Executive Officer
Betty Ong
Chief Financial Officer
Recent News
Company data provided by crunchbase