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Vanguard · 1 day ago

Platform Engineer, Specialist

Charlotte, NC

Full-time

Hybrid

Senior Level

5+ years exp

Vanguard is a company focused on the long-term financial wellbeing of its clients. They are seeking a Platform Engineer to shape the future of global voice and contact center platforms, working with Microsoft Teams Voice and Genesys Cloud while collaborating with various teams to ensure system stability and performance.

FinanceFinancial Services

No H1B

Responsibilities

Build and improve enterprise voice capabilities using Microsoft Teams Voice or Genesys Cloud

Design and maintain call routing, dial plans, and Ribbon SBC configurations

Connect our platforms with CRM systems, ServiceNow, AWS services, and carrier networks

Support cloud migration and modernization projects, including Operator Connect or AWS based workloads

Work with routing logic such as toll-free routing, PSX policy routing, and SIPREC where relevant

In-depth knowledge of Microsoft Teams voice capabilities, including Direct Routing, Calling Plans, Audio Conferencing, and Phone System

Have AWS background with the knowledge of deploying apps using CI/CD pipeline and GitHub

Manage Teams Phone System, Genesys Cloud settings, SIP trunks, and Ribbon SBC environments

Monitor call quality, system health, and performance and respond to issues quickly

Troubleshoot SIP, RTP, carrier connectivity, and end to end call flows

Help ensure the stability, reliability, and security of our voice and contact center platforms

Assist with SBC lifecycle tasks such as certificates, firmware, backups, and configuration standards

Work closely with IT teams, business partners, vendors, and carriers

Participate in incident response and planned changes

Maintain documentation of call flows, SBC topology, routing diagrams, and operational processes

Share knowledge and contribute to team standards and best practices

Qualification

Microsoft Teams VoiceGenesys CloudSIP trunkingRibbon SBCAWS servicesPowerShellPythonClear communicationCollaborative approachProblem-solving skillsAttention to detail