TRITECH Communications Inc. · 15 hours ago
Dispatch Service Coordinator
Garden City, NY
Full-time
Onsite
Entry, Mid Level
$28/hr - $30/hr
2+ years expTRITECH Communications Inc. is one of the nation’s leading technology system integrators serving clients in various industries. The Dispatch Service Coordinator will provide quality support to clients and coordinate service orders, jobs, and repairs while ensuring adherence to service level agreements.
Information TechnologySecuritySoftware
Responsibilities
Serve as the first point of contact for all inbound service requests from Tritech customers
Use ticketing system to create, prioritize and manage customer requests while adhering to strict Service Level Agreement (SLA) guidelines
Schedule technicians for on-site service visits using ticketing system shared calendar
Determine follow-up action based on technician’s resolution and implement recommended solutions including working with vendors, programmers, and other teams for escalated solutions
Work with Tritech Shipping and Purchasing departments on receiving/shipping equipment and pricing/availability of equipment to generate quotes/proposals for customers
Qualification
Required
2-3 Years of Customer Service experience specifically with routing Service Technicians for corporate customers
Highly proficient with computers including multitasking programs/screens
Must be a highly organized, motivated team player with great verbal and written communication skills
The ideal candidate wants to be more than just an employee. We are looking for someone who wants to be part of a team and a family. The right candidate takes themselves and their work seriously but also knows how to have fun!
Preferred
Associate's Degree highly preferred
Company
TRITECH Communications Inc.
TRITECH is a leading technology systems integrator providing clients with a single source for engineering, installation and maintenance of large / complex communications, audio visual and security systems.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase