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Union Bank & Trust · 9 hours ago

Production Compliance Quality Expert 1

Lincoln, NE 68512, USA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Union Bank & Trust is seeking a Production Compliance Quality Expert to work alongside production teams ensuring loan documents are accurate and compliant. The role involves reviewing loan documents, monitoring credit decision timing, and providing support to production staff while adhering to regulatory standards.

Financial Services

Culture & Values

Responsibilities

Review loan documents created by loan production teams for loans intended for sale before they are issued to consumers

Initial and revised disclosures including documents such as the Loan Estimate, Uniform Residential Loan Application, Settlement Service Providers List, and many other investor, agency, federal, and state specific mortgage loan disclosures

Early, revised, and post consummation Closing Disclosures

Closing documents including traditional wet sign, hybrid, IPEN, and RON transactions

Ensure all production document outputs comply with relevant regulations and standards of practice as defined internally and address all underwriting conditions, and investor expectations

Identify LOS data entry integrity issues even when document output is accurate

Review loan applications in process for compliance with credit decision timing standards set forth by Federal Regulation B and further defined by department practices

Issue weekly monitoring status updates to assist processing and underwriting staff with achieving quality in this area

Collaborate with the underwriting manager and operations manager on handling unique situations. Engage compliance department assistance as needed

Review escrow holdback agreements prepared by title companies/settlements agents for compliance with investor guidelines prior to closing and again after closing. Prepare escrow holdback agreements as requested by some rural title offices

Review a targeted or sample of pre-qualifications performed by loan officers for adherence to compliance standards, document retention requirements, suspected adverse action activity, fair lending, or any other general prospective applicant related quality concern

Oversee all assigned review processes, maintain review checklists, and provide reporting to operations management regarding key findings, quality, and team metrics. Responsible for creating new reports as requested to achieve an initiative, goal, or monitor for risk

Foster a collaborative environment. Provide exceptional support to production staff by appropriately managing review deadlines with production goals in mind, anticipating their needs. Ensure team members feel supported by maintaining clear and effective communication, demonstrating empathy, and providing accurate information in reviews

Assess potential risks in production compliance and work with supervisors and department leaders to mitigate them, identifying areas of process improvement

Provide guidance and training on quality standards or issues as requested to production staff. Create training materials such as power points, job aids, or instructional videos

Responsible for writing and maintaining all procedures related to role

Perform and aggregate research regarding new compliance related topics or loan quality mandates from agencies or investors for the Secondary Market Loan Operations Manager and Operations or Sales Department Head upon request

Learn from internal and external loan reviews. Seek feedback to identify areas for improvement, implementing best practices to enhance skills and performance

Engage in ongoing training and development to deepen your understanding of mortgage principles and practices, applying this knowledge to improve loan quality, efficiency, and data integrity

Understand and adhere to all bank policies, laws and regulations applicable to your role. Complete compliance training, and follow internal processes and controls as required

Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies

Regular and reliable attendance is an essential function of this position

Performs other job-related duties or special projects as assigned

Qualification

Loan compliance experienceMicrosoft Office proficiencyEncompass 360BasicFinancial mathCollaboration toolsCustomer service focusCreative thinkingEffective communicationProblem solving

Required

Computer skills are required due to the moderate level of proficiency with computer systems and an understanding of how to use software to achieve goals

Proficiency in using collaboration tools like shared drives and documents, digital workspaces, and the ability to digitally organize, store, and retrieve files and documents

Capable of managing multiple software applications and tasks simultaneously

Highly proficient in Microsoft Office products and Encompass 360

Ability to effectively prompt AI to aid in quick and comprehensive research to solve grey area problems

Solid foundation in basic and financial math. Addition, subtraction, multiplication, division, percentages, solving equations, applying formulas, understanding interest calculations, interpret amortization, and using math skills to identify and resolve discrepancies in tolerance baseline evaluation, APR, finance charge, and pro rata calculations

A demonstrated ability to engage in creative and big-picture thinking, identifying innovative solutions and strategies that align with the organization's goals and enhance overall loan quality

High school diploma required; post-secondary education preferred

2+ years of experience in a secondary market operations, or related, role required