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Tennessee Board of Regents (TBR) · 4 days ago

Financial Support Associate

Knoxville, TN

Full-time

Onsite

Entry Level

$28K/yr - $39K/yr

3+ years exp

The Tennessee College of Applied Technology Knoxville is seeking a full-time Financial Support Associate in the Business Office. This role focuses on providing exceptional customer service while supporting students and staff, managing bookstore inventory, preparing financial reports, and performing general office duties.

Higher Education

No H1B

Responsibilities

As a Financial Support Associate at the Tennessee College of Applied Technology, the duties in the college bookstore include managing inventory effectively and collaborating with book representatives to ensure the timely availability of educational materials. This role requires maintaining accurate stock levels, conducting regular inventory audits, and facilitating orders to meet the needs of students and faculty. Additionally, exceptional customer service is paramount; the associate will assist students and staff with inquiries, provide guidance on book selections, and ensure a positive shopping experience

This position is responsible for a variety of essential duties. These include preparing and submitting financial reports as required, monitoring departmental budgets, and accepting payments from students. The office posts student charges in Banner and manages the collection and receipting for live work orders, drug tests, HESI testing, overpayments, and checks from outside agencies. Additionally, all payments received are posted in Banner, and the office prepares bank deposits and daily cash sessions. They also handle FUPLOADS for deposits and Touchnet sessions, process and complete purchase orders, and manage manual check requests. Maintaining P-card activity logs and processing reconciliation documentation is another critical function. The office also arranges travel for both employees and students, which may require some travel to other campus locations. Furthermore, the staff performs general office duties such as data entry, copying, scanning, and filing while providing customer service through in-person interactions, phone calls, and email

Remain current within the instructional field and technologies; acquire, maintain, and apply knowledge of current instructional methodologies and materials; attend scheduled college and division professional development and in-service activities; support related professional organizations; stay up to date through ongoing training, conferences, webinars, and self-study to maintain expertise in changing educational regulations and systems

Assist in the recruitment and selection of college personnel as assigned; participate in accreditation activities, attend convocation and commencement exercises, and participate in mandatory college programs; develop and maintain positive and cooperative relationships with colleagues and industry partners; work to meet COE accreditation standards. Cooperate with outside agencies; establish and maintain good public relations with the school’s general public

Perform other duties as assigned by supervisor and/or administration, on and off campus

Occasional travel may be required to attend information sessions, recruitment events, meetings, or department needs to all campus locations or training off-site

Qualification

Customer serviceMicrosoft OfficeBanner experienceJaggaer experienceCommunication skillsAttention to detailProblem-solving skillsInterpersonal skillsTime management

Required

High School diploma or equivalent with a technical diploma or two-year degree

Minimum of 3 years of related work experience in customer service

Intermediate computer skills with knowledge of Microsoft Office

Ability to communicate professionally and effectively, both verbally and in writing

Proficient with MS Office as well as field-related hardware and software packages and systems

Excellent attention to detail, strong problem-solving skills, and the ability to deal with confidential and sensitive information

Ability to listen to customers (e.g., students, staff, etc.), understand, and respond positively to their requests

Ability to exercise good judgment in evaluating situations and making decisions

Ability to remain composed in a fast-paced environment

Ability to foster relationships within and outside the department

Possess a sincere interest in helping others achieve life goals

Detail-oriented and able to work in a fast-paced, changing environment

Strong interpersonal skills with both faculty and student populations

Ability to manage multiple tasks and successfully meet deadlines

Sedentary desk work - Sitting for extended periods while performing computer-based tasks, reading, writing, etc

Light physical activity - Walking around campus, standing for meetings or interactions, light lifting/carrying of files or supplies

Occasional lifting/carrying - Moving boxes, equipment, or other items that may weigh up to 25 lbs

Ability to navigate campus environments - Walking up/downstairs, traversing uneven surfaces, etc

Preferred

Experience in higher education and student information systems

Banner and/or Jaggaer experience

Company

Tennessee Board of Regents (TBR)

TBR - The College System of Tennessee is the state’s largest public higher education system, with 13 community colleges, 23 colleges of applied technology (TCATs) and the online TN eCampus serving approximately 170,000 students.

Founded in 1972

Nashville, Tennessee, USA

51-200 employees