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Zelis · 1 day ago

Implementation Specialist

St. Petersburg, FL

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. The Implementation Specialist plays a crucial role in supporting the Implementation Team in delivering effective solutions for healthcare payer clients, collaborating closely with team members to understand client data and requirements for print fulfillment.

FinanceFinTechHealth Care

No H1B

Responsibilities

Provide software-related custom integration and product implementation support with the goal of successfully moving new Zelis customers to live production status

Apply technology and Zelis product knowledge to address client needs

Learn about the client's technical system, software and current process for print and electronic communications or enrollment materials

Communicate regularly with clients which may include requirements gathering, providing regular status updates and facilitating conference calls

Develop and manage the implementation project plan utilized to track and accomplish project activities

Gather client requirements by collecting current information about client’s print and employer groups

Redesign former client communications or enrollment materials using Zelis base format

Keep the Manager informed of activities, alerting of any issues promptly

Customization of the explanation of benefits and checks or ID cards using Zelis standard processes

Manage multiple client implementations at a time by utilizing time management skills and task prioritization

Manage ramp up to achieve 100% of customers business on Zelis

Potential client visits, with some travel required

Complete responsibilities with high ethical behavior

Follows established HIPAA, Compliance & Security policies

Qualification

Healthcare Industry experienceImplementation project managementData normalizationJiraSQL DatabaseTechnical communicationCustomer ServiceCross-functional communicationMicrosoft OfficeAPIs familiarityDocumentation habits

Required

BS or BA degree preferred, Computer Science, Engineering, or other technical degree a plus

2-3 years in Healthcare Industry experience

Previous Customer Service experience

Knowledge of healthcare claims communication process, as well as printing aspects of claims communications documents or enrollment materials is a plus

Knowledge of data normalization and integrity with the ability to troubleshoot data transformation workflows

Experience working on implementation timelines and managing client rollouts

Ability to communicate technical details to non-technical stakeholders and to translate between client business requirements and technical execution

Strong documentation habits (e.g., mapping documents, implementation guides)

Strong cross-functional communication skills to work with product managers, dev teams, and client IT staff

Familiarity with Jira, Confluence, Salesforce, Smartsheet, or similar tools

Proficiency with computer and applicable software packages, including Microsoft Office products - Outlook, Word, Excel, Internet and E-mail