CRG · 5 hours ago
Payroll Specialist
Charlotte, NC
Contract
Onsite
Entry Level
1+ years expCRG is a global Fortune 500 food service provider headquartered in Charlotte, NC, known for its employee-focused culture and continuous growth opportunities. They are seeking a Payroll Specialist to manage payroll-related work orders, support payroll inquiries, and recommend process improvements while ensuring accurate data capture and compliance.
Responsibilities
Create, track, and manage payroll-related work orders using the appropriate CTI, ensuring accurate and complete data capture for auditing and reporting purposes
Take full ownership of payroll inquiries from field managers, investigating issues and driving them through resolution
Identify inefficiencies within payroll and operations workflows and document current-state processes
Recommend process improvements, including documentation, testing, and training support for implementation
Provide phone support during high-volume periods while adhering to established procedures and service-level standards
Support and troubleshoot payroll applications, including SAP, MyCPM, MySTAFF, MyRequests, and related systems
Analyze system interactions to recommend future enhancements and process improvements
Process payroll-related emails in accordance with standard operating procedures and response timelines
Execute off-cycle payroll checks accurately and in compliance with internal guidelines
Complete payroll corrections identified through internal audits and data quality reviews
Provide customer service leadership on projects involving multiple teams across the department
Monitor recurring issues and work order trends, proactively identifying downstream impacts and proposing solutions
Perform additional payroll and team-specific tasks as assigned
Qualification
Required
1+ year of customer service or call center experience, ideally in a high-volume environment
Previous experience supporting clients in a fast-paced, complex, deadline-driven service organization
Preferred
Bachelor's degree preferred
Working knowledge of payroll processes and payroll-related compliance preferred
Experience with SAP payroll systems strongly preferred
Familiarity with payroll-related applications such as MyCPM, MySTAFF, and MyRequests a plus
Benefits
Fantastic benefits package
Flexible work environment
Company
CRG
CRG Corporation is a national Executive Search firm and Staffing agency. For the past three decades, we have supported corporations across the U.S.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jason S. Heller
Chief Operating Officer & Managing Partner
Dianne Gold
Managing Partner
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