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Sentry · 1 day ago

Policy Operations Service Representative

Nashville, TN

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

Sentry is a leading mutual insurance company in the United States, and they are seeking a Policy Operations Service Representative. In this role, you will provide underwriting assistance and policy services for personal lines, commercial, or life insurance, ensuring applications are complete and within eligibility guidelines while improving efficiency and quality of work.

Insurance

Responsibilities

Review applications for completeness and coverage to determine if they are within eligibility guidelines

Contact insurance agents by phone, email, and mail to request necessary information

Suggest ways to streamline procedures and processes to improve production efficiency and quality of work

Review requests for renewal, cancellation, endorsements, and policies for renewal consideration

Make independent decisions regarding cancellation or non-renewal of risks in accordance with company policy and procedure and in compliance with specific statutory regulations

Research inquiries from customers or agents, as well as generating letters corresponding policy documents as needed

Qualification

Underwriting experienceCustomer serviceBasic math calculationsMicrosoft SuiteWritten communicationVerbal communicationTeamwork

Required

High school diploma or equivalent experience required

Demonstrate an ability to perform basic math calculations

Proven written and verbal communication skills and the ability to work in a team environment

The ability to navigate multiple systems as well as Microsoft suite

Preferred

Minimum 6 months of clerical, auto customer service, or underwriting experience preferred

Benefits

Flexibility through a scheduled Hybrid work model

Sentry will provide equipment for your home office

Meal Subsidy available for associates who report to an office

401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting

Tuition Reimbursement program

Generous Paid-Time Off plan

Volunteer-Time off

Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits

Well-being and Employee Assistance programs

Sentry Foundation gift matching program

Company

Sentry

Glassdoor3.5

In 1904, members of the Wisconsin Retail Hardware Association founded their own insurance company—one built on mutual support, shared strength, and a commitment to service.

Founded in 1904

Stevens Point, WI, US

5001-10000 employees