The Jewish Community Center of Greater Baltimore · 2 days ago
Chief Experience Officer
Owings Mills, MD
Full-time
Onsite
Lead/Staff, Director/Executive
$125K/yr - $140K/yr
5+ years expThe Jewish Community Center of Greater Baltimore is an organization committed to enhancing the general welfare of the community through Jewish values. They are seeking a customer-focused leader to serve as Chief Experience Officer, overseeing membership, fitness, aquatics, and marketing while driving strategic direction and program development to enhance member engagement and fiscal performance.
CommunitiesFitness
Responsibilities
Build forward-looking business plans informed by deep knowledge of fitness and wellness industry trends, solid data analysis and financial forecasting to strengthen the JCC’s position and long-term value in the community
Lead efforts to expand the JCC’s reach in the community and revenue by overseeing a cohesive marketing strategy that elevates outreach, boosts membership recruitment and retention, and increases engagement across programs
Partner with the Board Vice Chair to define the strategic priorities and operating framework for the Sports & Wellness Council
Develop and implement multi-year innovative program strategies that support the ongoing growth and impact of the Center for Sports and Wellness
Model a can-do mindset and ensure that staff consistently deliver exceptional customer service, drive program creativity, and meet financial goals
Design forward-thinking, impactful Sports & Wellness programming that reflects the latest industry trends, the JCC’s strategic priorities and inspires member engagement
Ensure offerings address the varied needs and interests of members, participants, and the broader community, while also creating opportunities to expand revenue
Work in close partnership with staff across the Center for Sports and Wellness and other JCC departments to build cohesive, integrated programs that deepen participation and strengthen long-term engagement
Continually assess and refresh health and wellness programs to maintain relevance, spark innovation, and elevate the overall member experience
Contribute imaginative ideas and strategic insight to develop new initiatives that deliver distinctive, high-quality experiences aligned with audience expectations
Position programs to remain competitive and current by tracking industry trends, benchmarking peer organizations, participating in professional development, and expanding national networks
Identify and evaluate potential revenue-generating opportunities—such as fee-based classes, workshops, and special events—ensuring that new initiatives balance mission impact with financial sustainability
Partner with the Sports & Wellness and Membership leadership teams to create and manage the departmental budget, ensuring resources are allocated wisely and revenue goals are met
Review monthly, quarterly, and annual financial performance, analyze variances, and provide clear, accountable oversight across all areas under supervision, adjusting plans as needed to maintain strong fiscal health
Apply data-informed decision-making by collecting, evaluating, and reporting on key metrics and trends that shape strategic direction and future planning
Identify funding prospects and collaborative partnerships that can bring additional support and funding to wellness initiatives
Regularly identify and respond to the evolving needs of the community to ensure offerings remain relevant, meaningful, and member centered
Foster ongoing participation by creating experiences that help members feel connected to the JCC and part of a vibrant, supportive community
Foster an environment that is welcoming, inclusive, and attentive to all who walk through our doors
Boost retention by leveraging tools such as feedback loops, satisfaction surveys, and individualized wellness guidance to tailor the member experience
Provide leadership and guidance to the Senior Directors overseeing Aquatics, Fitness, Group Fitness, Marketing, and Membership
Create and support professional development pathways, ensuring staff receive the training and certifications needed to perform at a high level
Promote a collaborative culture where team members share accountability for delivering exceptional experiences to both members and colleagues
Provide consistent coaching, clear communication, and direction that keeps departments aligned with organizational goals and performing effectively
Pinpoint opportunities for individual growth and set tailored annual objectives that are reviewed and refined to stay aligned with the JCC’s strategic priorities
Qualification
Required
Proven leadership background with at least 5 years of management and multi-level supervisory experience and expertise within fitness/wellness, health services, hospitality, or other membership-driven revenue focused environments (JCC experience a plus)
Advanced financial and analytical competency, including budgeting, forecasting, and interpreting key performance metrics and the ability to present findings to senior leadership and board members in a clear and cogent manner
Strong people leadership skills, including team development, coaching, and creating a positive, high-performance culture
Demonstrated interpersonal agility with the ability to multitask and navigate situations with diplomacy, adapt easily to changing needs, work effectively independently and in partnership with others, and cultivate strong, collaborative relationships with a wide range of stakeholders
Successful track record in partnership-building and business development, including membership growth, retention, and revenue enhancement
Exceptional customer-service mindset, with the ability to engage effectively in both routine interactions and complex or challenging situations
Collaborative approach, with the ability to work effectively across teams and with diverse populations
Cultural awareness and openness, with familiarity or willingness to learn about Jewish culture
Technical proficiency with CRM platforms (Traction Rec/Salesforce preferred) and Microsoft Office tools
Excellent communication abilities, both written and verbal
Educational background: Bachelor's degree required
Preferred
Master's degree preferred
Benefits
Generous time off
Paid holidays
Health, dental and vision insurance
401(k) employer match
FSA/HSA options
Life insurance
Long term disability
Complimentary membership to the Jewish Community Center
Discounts on programs including preschool and summer camp
Wellbeing programming
Company
The Jewish Community Center of Greater Baltimore
Welcome to our warm and supportive J community! Join our Center for Sports and Wellness and enjoy an unparalleled combination of health and fitness opportunities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Paul Lurie
Chief Executive Officer
Recent News
2025-08-18
Company data provided by crunchbase