Apply on Employer Site

24 Seven Talent · 2 days ago

Risk Operations/Fraud Detection Specialist (Multilingual)

United States

Contract

Remote

New Grad, Entry Level

$20/hr - $21/hr

24 Seven Talent is actively seeking bilingual and multilingual professionals to join their eCommerce risk and fraud operations team. This role involves resolving seller-related issues and identifying potential fraud through various workstreams and detection activities, while utilizing language skills to communicate with international sellers.

Human ResourcesRecruiting

Hiring Manager

Lexy Hartwell

Responsibilities

Resolve seller issues across multiple systems and communication channels, ensuring timely and accurate support for global marketplace sellers

Manage escalated cases by acting as a subject matter expert, advising sellers on required actions, researching seller history, and determining appropriate resolution paths

Monitor and manage case volume to ensure investigations are completed efficiently and resolutions are clearly communicated

Identify fraud trends, risk indicators, and recurring issue types, escalating concerns to leadership, training, or quality teams as needed

Collect, validate, and analyze screening data to identify trends and insights; compare findings against current processes and industry best practices

Develop, document, and implement process improvements in collaboration with cross-functional partners

Track progress and outcomes while proactively identifying opportunities for operational and personal performance improvement

Remain open to coaching and feedback to continuously improve performance and business practices

Demonstrate and promote compliance with company policies, procedures, and ethical standards

Support team initiatives by sharing knowledge, coordinating work assignments, and helping ensure quality standards and timelines are met

Qualification

Fluency in EnglishFluency in ThaiFluency in JapaneseFluency in KoreanFluency in MandarinFluency in GermanFluency in FrenchFluency in VietnameseFluency in HindiAnalytical skillsComputer proficiencyProblem-solving skillsMulti-taskingAttention to detailCommunication skillsCollaborative mindset

Required

Fluency (written and verbal) in English AND at least one of the following languages is required: Thai, Japanese, Korean, Mandarin, German, French, Vietnamese, or Hindi

Strong computer proficiency with the ability to quickly learn and navigate multiple systems

Excellent analytical and problem-solving skills with strong attention to detail

Ability to recognize patterns, trends, and risk signals related to fraud or seller behavior

Strong written and verbal communication skills, especially when explaining complex issues

Ability to manage multiple priorities in a fast-paced, high-volume environment

Collaborative mindset with a commitment to continuous improvement and ethical business practices