Concord Hospitality Enterprises · 6 days ago
Resort Front Office Manager
Stuart, FL
Full-time
Onsite
Mid, Senior LevelConcord Hospitality Enterprises is a company focused on providing superior guest service and product quality in the hospitality industry. The Front Office Manager is responsible for overseeing front desk operations, ensuring guest satisfaction, and managing hotel staff to meet brand standards.
HospitalityTourism
Responsibilities
Maintains guest service as the driving philosophy of the hotel
Is committed to making every guest satisfied
Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards
Develops added value customer service programs
Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
Acts as manager on duty for hotel and manages front desk operations
Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems
Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force
Ensures all hotel employees know hotel objectives
Ensures personnel files are accurate and comply with both local and federal laws and regulations
Administers personnel policies fairly and consistently
Resolves employee grievances in a fair and timely manner
Helps develop management talent by acting as a mentor for direct reports
Monitors and maintains acceptable turnover levels
Knows local health and safety codes and regulations that apply to the hotel
Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them
Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities
Has acceptable property quality audits
Periodically inspect rooms, building exterior, parking lot, etc
Qualification
Required
Maintains guest service as the driving philosophy of the hotel
Is committed to making every guest satisfied
Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards
Develops added value customer service programs
Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
Acts as manager on duty for hotel and manages front desk operations
Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems
Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force
Ensures all hotel employees know hotel objectives
Ensures personnel files are accurate and comply with both local and federal laws and regulations
Administers personnel policies fairly and consistently
Resolves employee grievances in a fair and timely manner
Helps develop management talent by acting as a mentor for direct reports
Monitors and maintains acceptable turnover levels
Knows local health and safety codes and regulations that apply to the hotel
Understands and follows policies and procedures for the hotel's key control system and ensures others follow them
Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities
Has acceptable property quality audits
Periodically inspect rooms, building exterior, parking lot, etc
Benefits
Medical/dental/vision plans
Life insurance
ST/LT disability options
401K options
Tuition assistance
Discounted room rates at Concord managed hotels
Training & development
Career advancement opportunities
Company
Concord Hospitality Enterprises
Concord Hospitality Enterprises specializes in the fields of hotel development, third party acquisitions, and hotel revenue management.
Founded in 1985
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$16.73MKey Investors
CIM Group
2026-01-12Debt Financing
2025-10-28Undisclosed· $9.11M
2018-10-01Acquired
Leadership Team
Brian Cornell
Chief Information Officer
Recent News
2025-10-01
2025-09-17
Company data provided by crunchbase