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LinTech Global, a Dexian company · 17 hours ago

Service Management Lead

Washington,DC,US

Full-time

Hybrid

Senior Level, Lead/Staff

$120K/yr - $150K/yr

10+ years exp

LinTech Global, a Dexian company, is seeking a Service Management Lead to oversee the execution and continual improvement of IT service management processes. This role serves as the primary liaison with Government stakeholders and ensures IT support services are delivered in alignment with ITIL best practices and ISO 20000 standards.

Cloud InfrastructureCyber SecurityDevOpsInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Serve as the primary liaison to Government stakeholders for IT service management activities

Oversee the execution and performance of IT support service processes, ensuring alignment with ITIL best practices

Lead continual service improvement initiatives and manage the full lifecycle of IT services

Provide oversight and guidance for the development and implementation of:

Service processes

Procedures

Work instructions

Supporting tools and platforms

Align IT service management practices with ISO 20000 (IT Service Management) standards

Oversee knowledge management, training, and education programs to ensure operational readiness

Assign and oversee designated technical representatives for service processes as required

Collaborate with service managers, functional leaders, and external service providers to ensure seamless service execution

Ensure IT service delivery aligns with Federal IT security requirements and compliance standards

Interface regularly with senior customer leadership, providing reporting, briefings, and issue resolution

Qualification

ITIL best practicesISO 20000 standardsProgram Management CertificationITIL v3/4 CertificationIT service managementCustomer interfacingKnowledge managementOperational readinessTeam management

Required

At least 10 years of experience managing IT Support Service Programs of comparable scope and complexity

Bachelor's degree in Business Administration, Business Management, Information Systems, Information Technology, Engineering or a related field

Program Management Certification from a recognized industry authority (e.g., PMI)

Active ITIL v3 and/or ITIL 4 Foundation certification

Ability to obtain a Tier 4 Public Trust (High Risk/Sensitive)

Preferred

Experience managing IT services supporting regional field offices

Experience managing IT services supporting national laboratories

Experience managing IT services supporting special-purpose or mission-critical facilities

Familiarity with large-scale, multi-site federal IT support environments

Benefits

Open Paid Time Off

Paid Holidays

Company-paid Life/AD&D

Company-paid Short Term and Long-Term Disability

Health Insurance with Company Contribution

401k Plan with Company Match

Employee Recognition Program

Opportunity for Employee Referral Bonus

Opportunity for annual Performance Bonus

Company

LinTech Global, a Dexian company

LinTech Global, a Dexian company, provides Enterprise IT Infrastructure Support; Agile and DevOps Application Development; Financial Management and ERP Implementation; Cybersecurity; Virtualization; Cloud, and Health IT services to the U.S.

Founded in 2007

Farmington Hills, Michigan, USA

201-500 employees