Les Olson IT ยท 5 days ago
Onboarding Account Coordinator
Salt Lake City, UT
Full-time
Onsite
New Grad, Entry Level
$23/hr - $27/hrLes Olson IT is a family-owned technology service provider with over 70 years of experience. They are seeking an Onboarding Account Coordinator to provide administrative and coordination support for onboarding new clients and ensuring exceptional customer experiences.
Cyber SecurityInformation Technology
Responsibilities
Support administrative tasks throughout client onboarding and offboarding processes, ensuring accurate and timely completion of internal and client requirements
Prepare and maintain onboarding documentation, materials, and checklists
Provide logistical support, including welcome packet preparation, completion of paperwork and credentials, equipment/service transfers, and setup coordination
Collaborate with the Onboarding Specialist to ensure client data and credentials are properly organized in designated systems
Work with the Documentation team to maintain accurate, structured data in compliance with LOC policies
Track stabilization and offboarding projects, ensuring timely completion and escalating issues as needed
Respond to ticket assignments, maintaining detailed, accurate documentation of interactions and progress
Monitor ticket status, provide updates to stakeholders, and prepare reports for leadership review
Communicate professionally with internal and external parties via phone, email, and in person, demonstrating high emotional intelligence
Facilitate effective information flow between departments to support onboarding and stabilization objectives
Escalate unresolved issues to the MIT Network Stabilization Manager and prioritize tasks based on urgency and impact
Continuously improve knowledge of internal processes, policies, and industry best practices
Assist with special projects or initiatives as requested by leadership
Embrace a growth mindset to enhance team efficiency and customer satisfaction
Qualification
Required
Education: High school diploma or equivalent required
Strong verbal and written communication skills
Excellent organizational and multitasking abilities
Proficiency with office tools (e.g., Microsoft Office, ticketing/CRM systems)
High attention to detail and commitment to delivering exceptional service
Customer-centric mindset with professional demeanor
Ability to work collaboratively across teams
Sound judgment and problem-solving skills
Efficient time and task management
Positive attitude and willingness to learn
Preferred
Associate's or Bachelor's degree preferred
Prior experience in an administrative, onboarding, or IT coordination role preferred
Company
Les Olson IT
Les Olson Company is your office technology partner.
Founded in 1956
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Augason
Chief Sales Officer
Lisa Thaller
Chairman and Chief Business Officer
Company data provided by crunchbase