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AstraZeneca · 4 days ago

Senior Director, CRM Commercial

US - Gaithersburg - MD

Full-time

Onsite

Lead/Staff, Director/Executive

$202K/yr - $303K/yr

5+ years exp

AstraZeneca is a leading pharmaceutical company, and they are seeking a Senior Director for their Customer Engagement Platform Capabilities. The role involves leading the design and evolution of the Salesforce Life Sciences Cloud platform, driving cross-functional collaboration, and managing a team to enhance customer engagement strategies.

BiopharmaBiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Design and shape CRM processes, features, and functionalities for diverse internal users

Collaborate with IT platform owners and technical teams to ensure business processes are correctly represented in the CRM setup

Drive user experience improvements to facilitate rapid adoption and ease of use of new CRM capabilities

Engage with the pilot market (US OBU) and global markets to align on core Salesforce processes, establishing a unified backbone for AZ CRM global operations

Partner with business owners across markets to configure processes and functionalities supporting the customer engagement strategy, ensuring a comprehensive customer 360 view

Foster cross-functional collaboration (Sales, Medical, Market Access, Marketing, Field/HQ roles) to enable agile sharing of information, data, and insights

Work closely with Compliance and Legal to ensure robust compliance and legal foundations for CRM capabilities

Lead experience learning initiatives, including beta-testing new processes and CRM features, piloting UX with markets, and incorporating feedback into CRM releases

Contribute to training and change management plans, including the development of training documentation for market activation

Manage a team of six Directors, each responsible for specific process sets for different internal AZ users, orchestrating delivery to ensure alignment, simplification, and cost reduction

The role of Senior Director will be responsible for "double-clicking" into the processes and user experiences specific to the user function, ensuring the CRM platform delivers maximum value and adoption for their user group

After the full implementation of the CRM platform, the role will continue to manage and the CRM platform development, ensuring continuous dialogues with markets and business, piloting new functionalities and assessing the value, contracting with the platform provider and IT the CRM product strategy to make the new solution responding to the new upcoming business challenges and opportunity of our evolving medicine portfolio

Qualification

Salesforce Life Sciences CloudCRM platform designUser experience improvementsCompliance knowledgeCross-functional collaborationProject managementChange managementLeadership skillsCommunication skills

Required

Bachelor's Degree required

5+ years of experience in CRM platform design and implementation, preferably in the life sciences sector

Previous experience with Sales Force marketing outbound platform and other solutions (SFMC/SFDC)

Proven experience and knowledge of the key sales force processes, tasks and responsibilities that will drive the design of the CRM requirement for the user and will provide value to AstraZeneca User, Customers and Brands

Strong leadership and cross-functional collaboration skills in a complex organization with minimal direct supervision

Demonstrated ability to drive user experience improvements and change management

Knowledge of compliance and legal requirements in CRM implementations

Excellent communication and presentation skills

Strong project management skills with ability to ensure timely, on-target and within budget accomplishment of tasks

Expertise to deliver transformative business and technology projects

Preferred

Previous experience in people manager roles is preferable

Benefits

Short-term incentive bonus opportunity

Equity-based long-term incentive program (salaried roles)

Retirement contribution (hourly roles)

Commission payment eligibility (sales roles)

Qualified retirement program [401(k) plan]

Paid vacation and holidays

Paid leaves

Health benefits including medical, prescription drug, dental, and vision coverage

Company

AstraZeneca

Glassdoor4.1

AstraZeneca is a pharmaceutical company that discovers, develops, manufactures, and markets prescription medicines. It is a sub-organization of Investor.

Founded in 1999

Cambridge, Cambridgeshire, GBR

10001+ employees

https://www.astrazeneca.com

H1B Sponsorship

AstraZeneca has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (2)

2020 (11)