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Jobs via Dice · 9 hours ago

Senior ServiceNow Developer (Hybrid)

Atlanta, GA

Full-time

Hybrid

Senior Level

5+ years exp

GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation. As a Senior ServiceNow Developer, you will design, implement, and optimize solutions on the ServiceNow platform to enhance IT service management and operational workflows, collaborating closely with stakeholders to translate business requirements into technical solutions.

Computer Software

Responsibilities

Design, develop, and implement ServiceNow solutions, including customizations and integrations

Collaborate with stakeholders to gather, analyze, and refine requirements

Customize and configure ServiceNow applications, modules, and workflows

Troubleshoot and resolve technical issues on the ServiceNow platform

Develop and maintain technical documentation, including system designs and user guides

Mentor junior developers and contribute to the team's technical growth

Stay updated on the latest ServiceNow features and industry best practices

Ensure compliance with coding standards, security policies, and best practices

Conduct code reviews and actively participate in design discussions

Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations

Qualification

ServiceNow developmentJavaScriptAPI integrationITSMITOMAgile/ScrumTechnical documentationTroubleshootingAnalytical thinkingCommunication skillsCollaboration skills

Required

Bachelor's degree in Computer Science, Information Technology, or a related field

At least 5+ years of hands-on experience with ServiceNow development and administration

Proficiency in ServiceNow APIs, JavaScript, HTML, and CSS

Strong understanding of ITSM and ITOM processes, including workflows and automation

Proven experience with ServiceNow modules such as ITSM(IT Service Management), CSM(Customer service management also called PSDS), HAM (Hardware asset management)

Familiarity with Agile/Scrum methodologies for project delivery

Excellent problem-solving skills and attention to detail

Strong communication and collaboration skills to work effectively with cross-functional teams

ServiceNow platform expertise (development, configuration, integration)

JavaScript and scripting knowledge

API integration (REST/SOAP web services)

ITSM and ITOM process optimization

ITSM, CSM, HAM experience

Agile/Scrum project delivery

Technical documentation and system design

Troubleshooting and analytical thinking