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Google Fiber · 19 hours ago

Technical Operations Manager, OSP Construction

Charlotte, North Carolina

Full-time

Onsite

Mid, Senior Level

$114K/yr - $126K/yr

5+ years exp

GFiber is an Alphabet company that provides internet services across the United States. The Technical Operations Manager, OSP Construction will oversee project lifecycles, manage network performance, and ensure reliable network operations while coordinating with internal teams and external vendors.

InternetTelecommunicationsWireless

Responsibilities

Manage the planning and performance of tasks that support ongoing operations

Implement a system maintenance program that meets GFiber’s service requirements and roadmap system upgrades and communicate progress and activities to internal stakeholders

Support and lead implementation of the growing fiber to the home network infrastructure for new build and customer installation efforts

Perform new plant testing and acceptance

Monitor network performance and investigate anomalies in the system and resolve issues

Maximize network uptime and promptly repair network failures including those due to outside plant incidents

Manage local technical operations staff inside and outside the plant, maintain, revise and track process/operations documentation, and track contractor performance including billing against budget and contract

Supervise field work of internal GFiber teams and external vendors and contribute to field work standards/best practices

Coordinate outside plant moves/changes due to civil works projects

Write training design documents that specify the operation and interoperability of core fiber to the home network architecture components, and collaborate with other team members and groups to identify and develop scalable network designs, solutions and policy recommendations relevant to a large fiber to the home access network

Qualification

Network OperationsVendor ManagementProject ManagementTelecommunication InfrastructureFiber to the HomeProcess ImprovementsTraining DesignCommunication SkillsTeam CollaborationProblem Solving

Required

Bachelor's degree in Construction Management, Engineering, Telecommunications or a closely related field, or equivalent practical experience

5 years experience in network operations, engineering, construction and/or maintenance roles

5 years of directly managing vendor resources, performance management, and accountability for project-based deliverables

2 years of experience scheduling projects, capital tracking/forecasting, reporting project status and costs versus commitments

2 years of experience managing telecommunication infrastructure, Fiber to the Home/Plant (FFTx) operations and/or outside plant (OSP) projects and managing operational efficiency and process improvements for an organization