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First American · 20 hours ago

Operations Team Coordinator

United States

Full-time

Remote

Entry, Mid Level

$24.42/hr - $32.56/hr

1+ years exp

First American is a national provider of property-centric information and analytics solutions. The Operations Team Coordinator is responsible for managing day-to-day department workflow, coordinating training, and ensuring compliance with policies while improving processes and procedures.

Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment

Responsibilities

Develop New Hire training and work on creating web based training with other trainers

Create training document for client changes, and obtain Client specific differences that need to be communicated with team members

Review all fee approvals through the Fee approval queue. Ensure all steps were completed

Upgrade order procedure

Monitor, coach and train team members as backup to TL and answer questions of team members

Provide a bi-weekly training for open discussions to improve department processes through case studies

Serve as a back up for Team Lead for the UCN, as well as other systems and processes

Coordinate all training with necessary trainers to ensure that all teams receive the same information

Review and supply input regarding changes to department standard operating procedures (SOPS) and guidelines, and ensure that department SOPs are followed by department associates

Lead Friday team huddle that provides a recap of all changes and updates that were discussed in the Monday through Thursday huddle

Participate in department migration to new Valuations system with a positive attitude in the established time frame

Participate with Team Lead to propose and implement intermediate improvements to current system

Help to identify business or process gaps/risks during system migration

Manage on-going department level training as new development is deployed

Obtain knowledge of current processes to become Subject Matter Expert (SME) for Valuations system

Participate in New Story development to assist with migrating the functions from SourceNet to Valuations

Participate in Beta testing / UAT to make sure training and new development works properly when requested by IT or manager

Help retain satisfied clients within expected SLA and minimize client calls

Communicate client needs/changes to help improve client satisfaction

Identify distressed or negative profit margins (revenue and/or cost based)

Accommodate client or market opportunities to manage growth

Review client concerns/problem orders on end as needed basis to determine process improvements

Optimize work processes for overflow/rush/exception orders

Minimize product or process customization by thinking “globally”

Participate in new product development and process improvement

Identify productivity/automation (queues) trends and opportunities

Streamline current processes and determine possible gaps for development

Qualification

Training developmentClient communicationProject managementMicrosoft OfficeInterpersonal skillsProblem-solvingAdaptability

Required

Good interpersonal, communication, presentation and facilitation skills across multiple domains (written, verbal, public speaking/teaching/training, interpersonal, listening)

Use a client-centric and outreach approach to problem solving and decision making

Set an example of professionalism and respect for others

Positive attitude in handling challenging situations

Good prioritization, planning, project management, problem-solving and implementation skills showing initiative and follow-through

Ability to conduct/interact professionally and effectively at multiple levels within the organization

Ability to deliver complex concepts through easy to understand methods

Ability to establish credibility, overcome obstacles and make decisions confidently

Ability to adapt to change with a positive attitude

Proficient in the use of Microsoft Office/Outlook and PhotoShop applications

Proven reliability and dependability in attendance and punctuality

Bachelors degree or equivalent combination of education and experience