Westgate Resorts · 15 hours ago
Guest Relations Agent
Kissimmee, FL
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrWestgate Resorts offers an incredible opportunity to meet and share stories with guests from around the world at their vacation villas and town center resort. As a Guest Relations Agent, you will handle guest inquiries and requests, coordinate services, and ensure a seamless experience for all visitors.
CasinoHospitalityResorts
No H1B
Responsibilities
Handle guest inquiries, concerns, and requests efficiently
Assign work orders to bell services to handle luggage deliveries, pickups, and room changes
Ensure timely response to guest requests, such as luggage assistance or package deliveries
Monitor bell staff locations and availability to optimize workflow
Communicate clearly with the team via radio, phone, or internal systems
Maintain an organized log of bell staff assignments and tasks
Coordinate with front desk and housekeeping for early check-ins, early check outs, room changes, and VIP arrivals
Oversee luggage storage and retrieval procedures, ensuring security and proper tagging
Manage transportation requests, including taxi or shuttle services
Ensure VIP guests receive priority service and personalized attention
Work closely with management to fulfill guest preferences and loyalty program benefits
Act as a liaison between guests, bell staff, front desk, and other departments
Provide clear instructions to bell staff to maintain efficiency
Report maintenance issues lost and found items, or security concerns
Support a smooth workflow during peak check-in/check-out periods
Demonstrate a complete understanding of Westgate’s policies and procedures and service fundamentals and have full knowledge of the resort’s amenities and local events
Offer recommendations and arrange reservations for restaurants, attractions, transportation, and events
Ensure guests are greeted appropriately upon arrival in a warm manner
Assist with special guest requests (e.g., flowers, gifts, special amenities)
Give clear and concise directions to guests
Be able to make informed communications to guests about the resort facilities and surrounding area
Act as a lobby ambassador to ensure guest satisfaction during check in and check out time
Other duties may be assigned
Qualification
Required
Excellent customer service skills
Stand for long periods of time
On many occasions, must be able to withstand prolonged exposure to sunlight
Strong communication skills (verbal & written) for guest interactions and team coordination
Multitasking & organizational abilities to assign bell staff efficiently while handling guest requests
Problem-solving skills to address guest concerns or logistical challenges
Flexible schedule, including weekends, holidays, and evenings
Basic Microsoft Office and computer knowledge
Required to pass a background check, drug test, and prove eligibility to work in the United States
Valid Florida Driving Licenses: able to drive a golf cart vehicle, up to 15-passenger van with the passage following safety guidelines
Benefits
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Company
Westgate Resorts
Westgate Resorts is a resort company.
Founded in 1982
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$206M2024-06-11Debt Financing· $206M
Leadership Team
Mark Waltrip
COO
Adolfo Vasquez
Senior Manager Partnerships & Distribution Hotel Sales & Marketing
Recent News
The Orlando Sentinel
2026-01-03
Company data provided by crunchbase