Tactile Medical · 11 hours ago
Patient Education Consultant
Minneapolis, Minnesota
Full-time
Hybrid
Entry, Mid Level
$23.89/hr - $31.35/hr
2+ years expTactile Medical specializes in developing at-home therapy devices for various medical conditions. The Patient Education Consultant is responsible for conducting product demonstrations and training for patients, ensuring they understand how to use the products effectively while managing sales and patient relations.
Health CareMedicalMedical Device
Responsibilities
Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session
Contact patients within service levels expectations to schedule and complete trainings and demonstrations
Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient’s financial responsibility for the product, insurance coverage and finalizing the sale
Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient’s individual needs (utilize adaptive technique when needed)
Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork
Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration
Review, complete and submit required paperwork with patient and answer questions
Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements
Identify, escalate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up
Effectively use translation tools for patients where English is not their first language
Meet or exceed established performance expectations
Maintain compliance with all appropriate regulatory requirements including HIPAA
Travel up to 80% within assigned territory
Other duties as assigned
Qualification
Required
Bachelor's Degree or equivalent work experience
2+ years of experience in a patient facing, education/training and/or highly advanced customer service role
Ability to lift 20 pounds on a regular basis
Ability to work remotely and travel to patients in a home, clinic or virtual environment
Able to provide clear written and verbal communication to patients, caregivers, field staff and internal teams
Strong interpersonal communication skills including the ability to empathize with patients and caregivers
Strong critical thinking and decision-making skills in healthcare related situations
High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities
Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments
Able to apply new information received via online learning modules, virtual or in-person interactions to enhance the patient experience
Skilled in teaching others
Ability to stay focused and organized to complete assigned tasks
Technology savvy to efficiently complete paperwork, update records and communicate progress
Ability to be self-directed and work independently to overachieve results
Preferred
Health related certification
Medical device or healthcare industry experience
Company
Tactile Medical
Tactile Medical develops medical devices that support the treatment of edema and vascular diseases at home.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$55.7MKey Investors
Radius VenturesGalen Partners
2023-02-23Post Ipo Equity· $32.5M
2016-07-28IPO
2012-10-05Series B· $10.4M
Leadership Team
Dan Reuvers
Chief Executive Officer
Brent Moen
Chief Financial Officer
Recent News
2026-01-05
Tactile Systems Technology, Inc.
2025-11-04
2025-11-04
Company data provided by crunchbase