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Jobs via Dice · 19 hours ago

IT Support Engineer

Dallas, TX

Full-time

Onsite

Entry, Mid Level

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Alleare Consulting, is seeking an IT Support Engineer to join their team at the corporate headquarters in Dallas, TX. The role involves maintaining ticketing queues, providing applications support, and troubleshooting/configuration of end point devices throughout the facility.

Computer Software

Responsibilities

Proactively monitor network infrastructure and respond rapidly to issues

Serve as primary contact for local pc, server, and network technologies

Configure and deploy workstations, servers, and network hardware

Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects

Update progress and resolution for reported issues within ticketing system

Create and update technical and end user training materials

Provide high quality support to end users

Qualification

Windows AD supportTechnical troubleshootingNetwork infrastructureMicrosoft Cloud TechnologyBackupRecoveryCustomer serviceEffective communicationDetail orientedSelf-motivated

Required

Self-motivated, energetic, organized, and customer service focused

Communicate effectively to end user and other IT team members

Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best-practices

Proven record of supporting and provisioning technical solutions

Possess a drive to learn and teach

Possess effective troubleshooting skills, be methodical and detail oriented

Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)

Technical knowledge of cabling installation and troubleshooting

Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments