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Westgate Resorts · 1 day ago

OPC In House

Williamsburg, VA

Full-time

Onsite

New Grad, Entry Level

$12/hr - $13/hr

0+ years exp

Westgate Resorts is a leader in the timeshare and hospitality industry, offering diverse vacation experiences. The OPC (Off Property Consultant) will promote Westgate Resorts by encouraging vacationers to visit their resorts and sell discounted tickets and room nights, while providing excellent customer service.

CasinoHospitalityResorts

Responsibilities

Persuade potential clients to visit Westgate Resorts by maximizing their savings

Engage with guests/clients to facilitate the auditing process and pre-qualify candidates for resort tours while being able to pivot them to ticket sales and or room night bookings if they do not qualify

Provide 5-Star customer service to guests/clients to increase resort tour sign-up rates, ticket sales, and resort room bookings while representing Westgate Resorts to its highest standard

Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions

Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift

Maintain a professional appearance and work environment at all times with a clean clutter free work station

Stay up to date on ticket prices and special promotions that we offer as incentives to visit Westgate Resorts

Have opportunities to work and travel to off-site events, pop-up locations, and conventions with little to no advanced notice, but within an acceptable distance, based on business needs, experience, and/or performance. Additional details regarding commission, expenses, etc., will be discussed upon scheduling these events, will be discussed upon scheduling these events

Qualification

Customer serviceSales skillsCash handlingTeamworkOutgoing personalityAssertivenessPositive attitudeFlexibilityCommunication skills

Required

Must be outgoing and assertive

Must be able to handle cash and tickets accurately and securely

Enjoy working with tourists

Positive, Self Motivated, and be able to work in a team environment

Excellent face to face customer service skills

Will need to be able to overcome objections

Requires a flexible work schedule including mornings, nights, weekends, and holidays

Passionate about genuinely helping clients get a better deal and improving their overall vacation experience

May be required to stand for long periods of time in outdoor and/or indoor environments

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization