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Netrio · 19 hours ago

Field Services Technician

Rochester, NY

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Netrio is a company dedicated to its mission, vision, and values, and they are seeking a Field Services Technician. This role focuses on performing proactive and reactive onsite visits, managing equipment deliveries, and supporting tasks as assigned, while also ensuring effective communication with customers and team members.

Cyber SecurityInformation TechnologyIT ManagementNetwork SecurityTelecommunications

Hiring Manager

Jill Hanna

Responsibilities

Demonstrate Netrio’s core values and culture through daily work interactions, effectively communicating between the Netrio team and customers

Contribute to the overall success of the team, working collaboratively with others across departments to move operations forward

Provide recommendations and decisions on the urgency of projects and service appointments, influencing the prioritization of tasks and delivery

Offer feedback on day-to-day operations, interacting with technicians, teams, and customers to improve efficiency and service quality

Work with the Client Services and Field Team to ensure smooth operations, enhancing communication and process flow

Strong technical troubleshooting skills, with the ability to assess when to escalate issues and when to provide support to technicians

Ability to identify customer needs and ensure that service and project delivery aligns with their expectations

Actively engages with teams and departments to ensure that tasks and projects are completed effectively and efficiently

Self-driven and able to work both independently and collaboratively within a team to meet objectives and standards

Pays close attention to detail in technical work and documentation, ensuring quality and accuracy in all tasks and communications

Qualification

Technical troubleshootingNetwork administrationMicrosoft certificationDocumentation skillsCustomer-focusedTeam collaborationSelf-motivatedAttention to detail