Oregon Department of Human Services · 1 week ago
Public Benefits Specialist – Entry | Bilingual English/Spanish preferred
Portland, OR
Full-time
Onsite
Entry Level
$3,705/mo - $4,833/mo
2+ years expThe Oregon Department of Human Services is dedicated to fostering equity and well-being in the community. They are seeking a Public Benefits Specialist – Entry to assist Oregonians in accessing vital services, providing in-person support, and facilitating a welcoming environment for families.
AssociationGovernmentNon Profit
No H1B
Responsibilities
Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department
Support the infrastructure of the office by supporting the day-to-day operation
Assist Oregonians in-person, by phone or email to resolve any questions or concerns by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs
Assisting Oregonians through a trauma informed lens
May include financial desk responsibilities
Providing support for the business functions within the office
Qualification
Required
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
An equivalent combination of education, training, and experience relative to the class concept
Extensive experience providing front-line customer service in a high-volume, fast-paced reception or front desk environment, serving a diverse clientele
Skilled in handling, collecting, and safeguarding confidential and sensitive information with a high degree of integrity and discretion
Proven ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences, while demonstrating strong active listening skills
Proficient in navigating various digital platforms, such as Microsoft Word, Excel, email systems, and online search tools
Experienced in accurately entering and verifying detailed data with a strong focus on precision and quality control
Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion
Preferred
Bilingual Preferred – English & Spanish
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Company
Oregon Department of Human Services
The Oregon Department of Human Services (ODHS) provides direct services to more than 1.5 million Oregonians each year.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Alan Schoenwald
Senior Human Resources Business Partner
Ashlee Parpart
Lead Recruitment Business Partner
Recent News
Oregon Department of Environmental Quality
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2025-05-04
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