Institute on Aging · 15 hours ago
Staffing Manager
Sacramento, CA
Full-time
Onsite
Entry, Mid Level
$77K/yr - $82K/yr
2+ years expInstitute on Aging is seeking a Staffing Manager to oversee the scheduling and coordination of Home Care Aides. This role is essential for ensuring operational efficiency and continuity of care by effectively managing client and aide schedules, as well as addressing any issues that may arise in a timely manner.
Hospital & Health Care
Responsibilities
Provide excellent customer service to internal and external customers receiving IOA at Home’s home care services
Organize client cases and schedule the most reliable and appropriately matched Home Care Aides (HCAs) for IOA at Home’s care clients based on location, time, skills/needs, special requests, etc
Update and coordinate client and HCA schedules to reflect cancellations, rescheduling, logging, addition, or modification in the automated scheduling system
Monitor, evaluate, and report client information to the appropriate personnel, with timely escalation of all urgent matters and complex cases to the Client Services Manager and/or Director of Home Care as needed
Investigate all HCA-related complaints and issues along with Client Services Manager, effectively managing any issues or concerns in a professional and timely manner from coaching opportunities, disciplinary action and termination
Provide on-call services after hours, on weekends, and on holidays to support staff and clients in meeting clients’ service needs in an appropriate time frame. An appropriate time frame has been defined as returning all calls within 15 minutes of initial contact
Assist in recruiting and screening Home Care Aides who possess strong qualifications and desirable availability
Assist with compliancy standards for HCA’s are up to date as related to: Acquiring and maintaining current CDL and insurance documentation, annual training requirements, TB test, and current HCA registration
Participate in the orientation process of Home Care Aides
Participate in the payroll process weekly, as it relates to scheduling issues, including verification of HCA shifts, to ensure timely and accurate payroll and billing
Reconcile all payroll and billing issues with accounting to ensure accuracy and positive customer service experience for clients and HCA’s
Participate in team meetings
Maintain client and HCA confidentiality and privacy at all times
Other job-related duties as assigned
Qualification
Required
Strong oral and written customer service and communication skills
Demonstrate sound judgment in a fast-paced environment
Work effectively with a multidisciplinary team
Provide excellent customer service to internal and external customers receiving IOA at Home's home care services
Organize client cases and schedule the most reliable and appropriately matched Home Care Aides (HCAs) for IOA at Home's care clients based on location, time, skills/needs, special requests, etc
Update and coordinate client and HCA schedules to reflect cancellations, rescheduling, logging, addition, or modification in the automated scheduling system
Monitor, evaluate, and report client information to the appropriate personnel, with timely escalation of all urgent matters and complex cases to the Client Services Manager and/or Director of Home Care as needed
Investigate all HCA-related complaints and issues along with Client Services Manager
Provide on-call services after hours, on weekends, and on holidays to support staff and clients in meeting clients' service needs in an appropriate time frame
Assist in recruiting and screening Home Care Aides who possess strong qualifications and desirable availability
Assist with compliancy standards for HCA's are up to date as related to: Acquiring and maintaining current CDL and insurance documentation, annual training requirements, TB test, and current HCA registration
Participate in the orientation process of Home Care Aides
Participate in the payroll process weekly, as it relates to scheduling issues, including verification of HCA shifts, to ensure timely and accurate payroll and billing
Reconcile all payroll and billing issues with accounting to ensure accuracy and positive customer service experience for clients and HCA's
Participate in team meetings
Maintain client and HCA confidentiality and privacy at all times
A pre-employment physical exam and background check are required
Fingerprinting clearance is a licensing requirement
Job offer is contingent upon receiving a background clearance
Preferred
Private duty home care coordination experience
A Bachelor's degree
2-3 years of staffing experience
Medical administrative staffing experience will be considered
At least one year of demonstrated success in a service organization, having met or exceeded specific objectives for productivity or other performance measures
Ability to track a large quantity of information about IOA at Home's HCAs and to utilize it during scheduling and discussions with the Client Services Manager(s) and other support staff
Ability to work and thrive in a fast-paced, high-pressure environment (both independently and as part of a team)
Ability to effectively organize and prioritize tasks
Excellent multi-tasking skills
Excellent analytical and decision-making skills
Flexible and able to handle constantly changing priorities
Strong computer skills and fluency in Microsoft Word, Excel, Outlook, and other software systems
Database or CRM experience a plus
Reliable regular transportation
Company
Institute on Aging
Institute on Aging (IOA) believes the future should be something to look forward to, at every age.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Preston Burnes
Vice President of Strategic Partnerships
Dan O'Leary
Chief Executive Assistant to the President & CEO
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