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TikTok · 19 hours ago

Product Operations Manager - Merchant Platform, TikTok Local Services

Los Angeles, CA

Full-time

Onsite

Senior Level

$105K/yr - $193K/yr

5+ years exp

TikTok is the leading destination for short-form mobile video, and they are seeking a Product Operations Manager for their Local Services team. This role focuses on developing effective operations and Go-To-Market strategies, collaborating with product teams, and building performance evaluation systems to enhance merchant operations.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Develop effective operations and Go-To-Market (GTM) strategies based on platform product capabilities and business requirements related to merchant acquisition and order volume

Collaborate with product and regional BD teams to map out merchant operations, merchant segmentation, and profiling. Identify current-stage merchant recruitment targets and develop merchant recruitment plans

Utilize tools for product and market insights to establish growth and recruitment targets, devising operational strategies to attract merchant engagement and enrich the variety of products on the marketplace

Possess a deep understanding of search and recommendation mechanisms, partnering with product and traffic teams to establish a merchandise incubation mechanism, thereby boosting the turnover of merchant-side products

Build a data monitoring and performance evaluation system for merchant and product operations. Continuously analyze and summarize merchant operations, product variety, and competitiveness. Identify issues from data and refine strategies and product optimizations

Qualification

Product operationMerchant operationsFluency in EnglishAnalytical skillsStrategic skillsProject managementEmpathyPatienceCross-functional collaborationCommunication skills

Required

Bachelor‘s degree with minimum 5 years of experience in product operation in global context

Fluency in English

Preferred

More than 5 years of local service/e-commerce/O2O industry related operation/product operation experience

Experience in merchant product and merchant operations, with strong strategic and analytical skills

Strong project management and cross-functional team collaboration is preferred

Good communication and coordination skills, empathy, and patience

Benefits

Medical, dental, and vision insurance

A 401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)