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OneSource Virtual · 19 hours ago

Sr. Director, Payroll Operations

United States

Full-time

Remote

Director/Executive

8+ years exp

OneSource Virtual (OSV) is a leading provider of Business-Process-as-a-Service solutions for Workday. The Sr. Director, Payroll Operations is responsible for overseeing payroll operations and ensuring high-quality service delivery for payroll, tax, and garnishment services in an outsourcing environment.

Enterprise SoftwareHuman ResourcesInformation TechnologyOutsourcing

Responsibilities

Establishes and oversees payroll operations, processes, and procedures. Designs short-term and long-term strategies to achieve continuous improvement and efficiencies in payroll processing and delivery operations. Keeps stakeholders informed about the status of payroll laws and regulations and develops implementation plans for required changes to operations

Identify and analyze business needs and requirements

Create and document processes and procedures relating to daily, quarterly, and annual payroll processing and garnishment processing

Manage the timely handling and resolution of customer issues, including handling customer escalations

Perform and document Root Cause Analysis and implement remedial procedures to close gaps identified

Manage the timely handling and resolution of payroll, garnishment, and tax issues on behalf of customers

Work consistently to deliver excellent customer service related to the entire payroll, garnishment, and tax processes

Manage HR and Performance Appraisals for employees, including employee 1:1 training, goal setting, and professional development plans

Ensure delivery of high-quality services and products to clients

Manage audit tasks and controls required for the annual review period

Qualification

Payroll operations managementTax rulesERP HR/Payroll systemsACH payment methodsCustomer service skillsAnalytical skillsFlexible in changing environmentProfessional developmentRoot Cause AnalysisTeam leadershipOrganizational skillsCommunication skillsDetail-oriented