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Brown and Caldwell · 12 hours ago

Client Service Manager - Pharmaceuticals Market Sector

United States

Full-time

Hybrid

Senior Level, Lead/Staff

$145K/yr - $199K/yr

10+ years exp

Brown and Caldwell is a full-service environmental engineering and construction firm looking for a strategic Business Development/Client Service Manager with a track record in the Pharmaceutical sector. The role involves managing and growing client accounts, ensuring profitable project delivery, and maintaining exceptional client relationships.

Construction

Growth Opportunities

Responsibilities

Lead and create sustainable business development and delivery capabilities for the sector

Establish industry leadership for Brown and Caldwell services among the pharmaceutical sector

Develop personal relationships with target client’s key personnel, and in areas of sector growth

Maintain exceptional client relationships while navigating and aligning the client’s organization with BC’s team of experts and resources

Serve as a key leader in client organization associations, and professional engineering circles

Lead and contribute to the firm’s marketing, sales and overall business success

Establish personal relationships with competitors/contractors, particularly in those areas of sector growth

Ensure successful and profitable delivery of projects partnering with internal project, design, and risk management teams, along with other enterprise groups

Participate in base business, growth, sales and planning processes

Build and sustain a collaborative culture and environment that truly demonstrates client service, technology, innovation, professionalism, and teamwork

Assist in recruiting staff to maintain growth – this includes identification of key performers who will help increase capabilities to correlate with the market

Advise on career development of staff - identify high potential performers/leaders

Provide technical oversight and support on environmental projects

Lead commitment to non-financial goals, such as: + Leverage across company for marketing, project delivery, and support systems (staffing, quality assurance) + Ensure quality, client service, clarity of work product and projects. + Focus on investment decisions (use capital and resources to highest competitive advantage) + Promote and support technical systems improvements driven by company initiatives

Qualification

Pharmaceutical sector experienceBusiness developmentClient relationship managementEngineering servicesWater/wastewater treatmentPE licenseTeam playerStrategic thinkerCommunication skillsLeadership abilities

Required

Minimum of 10 years' experience in engineering services, specifically working on water/wastewater treatment facilities in the pharmaceutical sector

Strong network of contacts in the Pharmaceutical space

Minimum BS in science or engineering

Track record of success bringing in and executing profitable assignments for clients and building key target client accounts

Market perspective – Nation-wide experience and network and willing to travel throughout North America

Strong client contacts – Client-friendly manner, respected by clients, adept at discerning and managing client expectations

Strategic, open-minded thinker – Ability to think beyond standard Brown and Caldwell boundaries and assumptions, tireless in getting additional information to develop possible strategies

Strong competitor knowledge and focus – Develops competitor evaluations and strategies

Can-do approach – Pragmatic and enthusiastic

Demonstrated team player and builder

Ability to properly scope out new business opportunities: Identifying opportunities, Making critical decisions on whether or not to pursue the opportunities, Developing strategic plans to win pursuits, Identifying the best teaming partners

Ability to discern new markets and help develop plans for getting work in these areas: Understanding skills needed, Comparing skills needed with current BC capabilities, Identifying personnel to recruit to help capture these markets, Ability to motivate others and lead teams to implement business plans for project and client pursuits, Ability to oversee preparation of key proposals

Demonstrated knowledge of general environmental trends in the water sector (e.g., water reuse and sustainability) as well as market specific trends (e.g., Pharmaceuticals in the Environment)