dentsu · 11 hours ago
Manager, Client Success
Chicago
Full-time
Hybrid
Mid Level
$62K/yr - $83K/yr
3+ years expDentsu is a leading global marketing and advertising company, and they are seeking a Manager, Client Success to oversee and service assigned accounts. The role involves managing a team, ensuring client needs are met through effective communication and collaboration, and driving value through Amplifi's offerings.
AdvertisingInformation ServicesMarketing
Responsibilities
Understand the demands, goals, and strategic tone of assigned dentsu client accounts to service their needs
Identify alternative income opportunities for assigned dentsu clients to sell through Amplifi product offerings
Ensure client deadlines and deliverables are completed in an accurate and timely manner
Working knowledge of Amplifi commercial partnerships deal terms i.e. inclusions and exclusions for correct activation across assigned dentsu clients
Develop relationships with commercial partners to understand their offerings and how they support Amplifi product offerings
Confidently lead monthly meetings and process meetings for assigned dentsu client accounts
Collaborate with Revenue Operations to make sure that campaign data is up to date and billings are going out correctly
Mediaocean Toolkit expert who can teach Associates and Senior Associates how to properly maintain campaign schedules
Delegate campaign tasks to Associates and Senior Associates where applicable
Act as a resource for Associates and Senior Associates for advice, council, and mentorship
Ability to break down escalated issues into critical parts and work to resolve
Consult with Senior Manager on client issues that may cause immediate impact to Amplifi revenue forecasts
Collaborate with Senior Manager to onboard new dentsu accounts
Qualification
Required
Bachelor's degree in Business, Media, Communications, Finance or related field
3+ years in a video, digital, social activation or investment role
Experience in media tools such as: MediaOcean, Prisma, National Toolkits, Spot Toolkits
Knowledge of upfront, scatter, and / or barter marketplace
Strong understanding of media math and marketplace trends
Expresses oneself clearly and concisely
Highly organized and detail oriented
Advanced computer skills (MS Word, Excel, PowerPoint) and numeracy skills
Benefits
Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Flexible paid time off
At least 15 paid holidays per year
Paid sick and safe leave
Paid parental leave
Company
dentsu
We are dentsu.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$24.88MKey Investors
Epiris
2012-07-12Acquired
1993-11-01Private Equity· $24.88M
Leadership Team
Dawn Rowlands
CEO Sub-Saharan Africa
Nigel Sharrocks
CEO, Aegis Media Global Brands
Recent News
Morningstar.com
2025-06-13
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