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Charlotte Area Transit System · 3 days ago

Business Systems Analyst

Charlotte-Mecklenburg Government Center

Full-time

Onsite

Entry, Mid Level

$75K/yr - $94K/yr

1+ years exp

The City of Charlotte is committed to delivering quality public services and promoting the safety and quality of life for all residents. The Business Systems Analyst will serve as a liaison between business/end users and IT systems development teams, focusing on identifying business needs and recommending technology solutions to improve processes.

Transportation/Trucking/Railroad

Responsibilities

Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives

Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology

Researching business requirements and documenting the relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices)

Translating business requirements into application requirements

Qualification

Business analysisRequirements gatheringVendor managementIT Asset ManagementITIL Change ControlInnovative thinkingCommunication skillsInterpersonal skillsLeadership

Required

High School diploma or equivalent and 3 year(s) of relevant experience

or 2 Year College degree and 1 year(s) of relevant experience

or Bachelor's degree and no year(s) of relevant experience

or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties

Excellent written and verbal communication skills and high level of personal integrity

Understand and interact with related disciplines to ensure the consistent application of policies and standards across all technology projects, systems and services

Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams

Experience with contract and vendor negotiations and management including managed services

Experience with managing a budget. Knowledge of Technology Asset Management including IT Asset Management (ITAM) tools and ITIL Change Control management

Performing business analysis to identify gaps, overlaps, inefficiencies, and risk within existing business processes

Create new processes and make recommendations to improve existing

Interpersonal skills necessary to develop and maintain effective and appropriate working relationships

Meet schedules and deadlines of the work including timelines for contract creation and renewals