Koniag Government Services · 8 hours ago
Business Analyst/Tester (Remote)
United States
Full-time
Remote
Senior Level
5+ years expKoniag Government Services is seeking a Business Analyst/Tester to support KTIS and their government customer. The role involves analyzing business processes, documenting requirements, and designing ServiceNow solutions to ensure they meet organizational needs.
EnterpriseGovernmentProfessional Services
Responsibilities
Conduct business process analysis to identify opportunities for improvement and automation through ServiceNow
Gather, document, and validate business requirements from stakeholders at all levels of the organization
Translate business requirements into functional specifications for ServiceNow implementations
Create detailed documentation including use cases, process flows, user stories, and acceptance criteria
Collaborate with technical teams to ensure requirements are properly implemented in ServiceNow solutions
Serve as a liaison between business stakeholders and technical teams throughout the project lifecycle
Facilitate workshops and meetings to elicit requirements and build consensus among stakeholders
Develop and maintain process maps, workflow diagrams, and other visual representations of business processes
Validate solution designs against business requirements and user needs
Coordinate user acceptance testing and gather feedback for solution refinement
Support change management activities related to ServiceNow implementations
Analyze current state processes and recommend improvements leveraging ServiceNow capabilities
Develop metrics and KPIs to measure the success of ServiceNow implementations
Stay current with ServiceNow capabilities and releases to inform solution recommendations
Provide subject matter expertise on ServiceNow modules and functionalities
Support the development of training materials and documentation for end users
Qualification
Required
Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field
5+ years of experience as a Business Analyst or similar role
3+ years of experience with ServiceNow platform and implementations
Proven track record of successful IT project delivery, particularly with ServiceNow
Strong understanding of business analysis methodologies and best practices
Experience with requirements gathering techniques and documentation standards
Knowledge of ServiceNow platform capabilities, modules, and configurations
Proficiency in process mapping and workflow design
Experience creating detailed functional specifications and user stories
Strong facilitation and stakeholder management skills
Excellent verbal and written communication abilities
Experience with user acceptance testing and quality assurance processes
Understanding of ITIL practices and IT service management principles
Ability to understand complex business processes and translate them into technical requirements
Strong analytical and problem-solving skills
Experience with Agile and/or traditional project methodologies
Proficiency with requirements management and documentation tools
Ability to build consensus among diverse stakeholder groups
Experience with change management principles and practices
Ability to obtain a Public Trust
Preferred
Experience with multiple ServiceNow modules (ITSM, CSM, ITBM, etc.)
Background in government contracting environments
Knowledge of data analysis and reporting tools
Experience with ServiceNow platform governance
Background in organizational change management
Experience with business process reengineering
Knowledge of user experience design principles
Experience with enterprise architecture concepts
Background in IT governance frameworks
Experience with ServiceNow development capabilities
Knowledge of integration concepts and approaches
Project management experience or certification
Experience with requirements traceability
Background in customer experience design
Benefits
Health, dental and vision insurance
401K with company matching
Flexible spending accounts
Paid holidays
Three weeks paid time off
Company
Koniag Government Services
Koniag Government Services is a Professional Services and Operational Management to Federal Government.
1001-5000 employees
H1B Sponsorship
Koniag Government Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Kevin Wideman
Chief Executive Officer
Jack Wise
SVP Business Development Lifecycle
Recent News
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