Runnings ยท 1 day ago
Shop Service Writer (Full-Time) - Rome, NY
Rome, NY
Full-time, Part-time
Onsite
New Grad, Entry Level
$17/hr - $19/hrRunnings is seeking a Service Writer to act as the liaison between customers and the service department. The role involves understanding customer repair concerns, writing service orders, and ensuring customer satisfaction throughout the service process.
OutdoorsRetailSporting Goods
Responsibilities
Greet customers and assess their service needs
Write detailed repair orders describing customer concerns and requested services
Provide accurate estimates for labor and parts
Schedule service appointments and coordinate with technicians
Communicate updates to customers regarding service progress
Review completed work with customers and explain charges
Handle customer complaints and resolve issues professionally
Maintain service records and documentation
Promote dealership services and upsell when appropriate
Qualification
Required
High school diploma or equivalent; technical training a plus
Prior experience in automotive service or customer service preferred
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Basic understanding of vehicle systems and repair processes
Company
Runnings
Runnings offers over 100000 products for shoping online, like sporting goods, clothing & footwear etc.
Founded in 1947
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase