Petro Home Services ยท 2 days ago
Customer Service Representative (Part-time)
Maspeth, NY
Part-time
Onsite
Entry Level
$20/hr - $20/hr
1+ years expPetro Home Services is a leading home services provider seeking personable and reliable individuals to serve as Customer Service Representatives. In this role, you will handle inbound and outbound customer service calls, providing exceptional care and consultation on pricing, service plans, and billing issues.
Building MaterialCustomer ServiceEnergyHeating Ventilation and Air Conditioning (HVAC)Home ServicesOil and GasReal Estate
Responsibilities
As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes
Preparing account changes
Troubleshooting and resolving customer issues
Identifying and acting upon potential new sales opportunities
Assisting with customer retention
Working with other departments to ensure timely resolution of customer issues
Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines
Qualification
Required
High School Diploma or Equivalent
1-2 years in a customer-facing role; prior experience in a customer service setting preferred
Ability to work well in a fast paced environment
Excellent telephone skills
Strong troubleshooting abilities
Solid negotiating skills
Computer proficient
Must be flexible for weekday and weekend shifts
Benefits
Medical coverage (F/T staff)
Dental coverage (F/T staff)
Retirement Savings
401(k)
Company
Petro Home Services
Petro Home Services provides propane, heating oil, and HVAC services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Erika LeFort
Depot CoOrdinator
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