Collections Associate II jobs in United States
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FIS · 5 days ago

Collections Associate II

positionSt. Petersburg, FL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

FIS is a leading fintech company that provides financial services and technology solutions. They are seeking a Collections Associate II to utilize exceptional customer service skills to resolve support issues for customers across banking, payments, and investments.

BankingFinancial ServicesFinTechPayments

Responsibilities

Provides customer support by phone, email, or instant message to business customers
Processes a high volume of customer inquiries of FIS products and services and resolves a targeted percentage of those inquiries
Troubleshoots customer problems, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems
Tracks and documents inbound support requests and ensures proper notation of customer problems or issues
Updates customer information and ensures accurate entry of contact information

Qualification

Customer supportCall center experienceComputer skillsEffective people skills

Required

High school diploma or GED required
Training 9am-5~45pm Mon. thru Fri. (4 weeks)
Work schedule 11am-8pm Mon./Wed., 8am-5pm Tue./Thur./Fri. and 1-Saturday a month 9am-1pm
Intermediate computer navigation and operation skills
Demonstrate effective people skills and sensitivities when dealing with others

Preferred

Prior call center experience; collections experience preferred

Benefits

Private medical coverage
Dental coverage
Paid vacation and sick time
Pay for Performance quarterly bonus for eligible associates

Company

FIS

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FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
dateFounded in 1968
location
Jacksonville, Florida, USA
people-size10001+ employees
web-link
http://www.fisglobal.com

Funding

Current Stage
Public Company
Total Funding
$10.5B
Key Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity

Leadership Team

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Douglas McAllister
CEO - Ventures / FIS AutoSuite VBO/BPO Operations
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Stephanie Ferris
CEO and President
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Recent News

Morningstar.com
Halper Sadeh LLC Encourages Fidelity National Information Services, Inc. Shareholders to Contact the Firm to Discuss Their Rights
2026-01-16
Payments Dive
FIS teams with Visa, Mastercard on agentic commerce
2026-01-16
Electronic Payments International
FIS closes $13.5bn acquisition of Global Payments’ issuer solutions unit
2026-01-15
Company data provided by crunchbase