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Dallas College · 1 day ago

Coach, Financial Literacy, Student Financial Aid

Brookhaven Campus

Full-time

Onsite

Entry, Mid Level

$67K/yr - $67K/yr

2+ years exp

Dallas College is one of the largest community college systems in Texas, serving over three million students since its inception. The Financial Literacy Coach will assist students and their families by providing resources and knowledge about financial resources available to help cover educational expenses and support student success throughout their academic life cycle.

Higher EducationTrainingVocational Education

Responsibilities

Collaborate with all relevant Student Success areas to assist students and their families throughout the enrollment cycle, as it relates to financial aid, literacy, and resources to promote academic success from entry through completion

Support and maintain individualized financial aid (student) case management loads consisting of coaching, counseling, and advising on all aspects related to college aid and applicable funding resources. This includes assessing the students financial aid eligibility and authorizing the disbursement of funds

Develop and conduct specialized outreach efforts, promoting financial aid, literacy and resources during relevant Dallas College events and activities, this includes supporting community events that may also occur some evening and weekends

Conduct comprehensive workshop and trainings for students, families, and campus/community partners to encourage awareness and readiness in the acceptance and utilization for financial aid and resources

Effectively utilize financial aid data files to conduct and support multi-layered communication efforts and/or campaigns

Assist in the tracking outcomes of said campaigns

Support the development of actionable communication plans to inform plans for the college’s CRM platform, as well as other media platforms as the college website and various social media tools

Ensures compliance with security protocols to protect confidential data

Maintain effective communication with internal and external stakeholders

Ensures that appropriate and timely follow-up is made with applicants as they move through the financial aid process

Utilize technology to access data, maintain records, and generate reports and communicate with others

Interpret, articulate, and implement a variety of regulations, policies and procedures pertaining to Financial Aid programs to ensure compliance with Dallas College, state, and federal requirements

Completes required Dallas College Professional Development training hours per academic year

Performs other duties as assigned

Qualification

Financial aid experienceHigher education knowledgeData-based decision-makingBilingual skillsTeam buildingCustomer serviceInterpersonal skillsConflict resolutionProblem solvingCommunication skills

Required

Knowledge of the purpose of community colleges and the vision of Dallas College

Ability to interpret, understand and apply comprehensive knowledge of innovative technology platforms related to and in support of the holistic student experience

Experience participating in or supporting change initiatives including knowledge and skill in process improvement, project planning, conflict resolution, team building, customer service, and data-based decision-making concepts

Ability to balance an analytical mind and a compassionate heart

Strong belief in the value of education coupled with the ability to manage structured regulatory requirements alongside the personal, human-centered experience

Possess a professional and collaborative demeanor. A personality that has the ability to address and resolve conflicts with integrity and compassion, and that can actively develop effective relationships at all levels

Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately

An understanding of contemporary issues in higher education

Ability to identify, address, and collaborate with other team members on solutions to barriers preventing a significant portion of our population from having a job that pays a living wage

Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas, and information to a variety of stakeholders/constituents within the Dallas College community network related to career and academic requirements

Associate degree, bachelor's preferred

Official transcripts required

Two (2) years of experience in a higher education setting with demonstrated experience in financial aid

Ability to work extended hours beyond the regular 8:00 a.m. – 5:00 p.m. workday especially during heavy registration peak times including nights and weekends

Must have valid driver's license