Medical Guardian · 1 day ago
Voice AI Conversation & Campaign Writer
Philadelphia, PA
Full-time
Hybrid
Entry Level
1+ years expMedical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. They are seeking a curious, creative, detail-oriented Voice AI Conversation & Campaign Writer to help build AI-powered engagement experiences for their members and caregivers.
Consumer ElectronicsHealth CareMedical
No H1B
Responsibilities
Write conversational scripts, dialogue flows, and engagement campaigns for AI voice bots and automated outreach
Interpret sentiment, tone, and emotional cues to shape empathetic and appropriate responses
Build behaviorally informed outreach sequences, including wellness check-ins, nudges, reminders, and caregiver communications
Collaborate with AI engineers and product managers to translate campaign goals into conversational logic
Test and refine bot dialogs based on performance data, sentiment analysis, and user feedback
Maintain brand voice guidelines and ensure tone consistency across all AI interactions
Partner with Member Services to ensure conversations meet real-world needs and reduce friction
Document conversational patterns, edge cases, and escalation paths for human handoff
Stay current on trends in conversational AI, behavior design, linguistics, and human-computer interaction
Qualification
Required
1+ years of experience in writing, content creation, UX writing, customer success, support scripting, marketing copywriting, or related fields
Strong command of English language, tone, clarity, and grammar
Natural empathy and the ability to write for sensitive and emotionally nuanced situations
Curiosity about AI, machine learning, and conversational design (formal background not required)
Comfortable analyzing feedback, sentiment data, and performance metrics to improve scripts
Excellent communication skills and ability to collaborate with cross-functional teams
Highly organized with strong attention to detail
Interest in supporting seniors, healthcare innovation, or mission-driven work
Candidates must be authorized to work in the United States without current or future need for visa sponsorship
Must have the ability to work from our Philadelphia office on Tuesdays and Wednesdays
Preferred
Experience with conversational AI platforms (e.g., Dialogflow, Voiceflow, Cognigy, etc.)
Background in psychology, linguistics, creative writing, communication, or human behavior
Experience writing support scripts or call center playbooks
Familiarity with sentiment detection, natural language processing, or AI ethics
Understanding of APIs
Experience with telephony systems such as Five9
Experience with campaign management with outreach to customers
Benefits
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick Time Off & Holidays)
Company Paid Short Term Disability and Life Insurance
Retirement Plan (401k) with Company Match
Company
Medical Guardian
Medical Guardian provides medical alert devices for seniors and peace of mind for their loved ones.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Water Street Healthcare Partners
2021-01-11Private Equity
Leadership Team
Geoff Gross
Founder and CEO
Alex Prough
SVP, Health Services
Recent News
Company data provided by crunchbase