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Texas A&M University · 1 day ago

Customer Service Associate I - Small Animal Client Liaison

College Station, TX

Full-time

Onsite

Entry Level

$15.85/hr - $15.85/hr

2+ years exp

Texas A&M University is seeking a Customer Service Associate I to join their Small Animal Teaching Hospital. In this role, you will create a welcoming environment while assisting with patient flow, client registration, and providing exceptional customer service to clients and their pets.

Higher Education

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Assist Specialty Service: Escort patients to treatment areas and update staff on key info (complaint, weight, code status). Maintain treatment board and return personal items to owners. Ensure consent forms and rDVM records are scanned into the medical record. Monitor service communications (email/fax), answer phones, and schedule appointments. Document patient weight, print necessary paperwork, and transport patients as needed. Set client expectations and assist with client-service interactions. Educate students on procedures and audit invoices during hospital stay

Admission: Welcome clients/patients, ensure clean exam rooms, and record patient weight. Verify and update client/patient information and explain hospital policies. Notify services of arrivals and document all relevant info. Ensure all forms and approvals are completed and alerts are noted

During Patient Visit: Escort clients, offer items to make visit more comfortable such as coffee, etc, and promote tools like EASE or Client Portal. Clarify visit details and collect deposits/payments while explaining financial policies. Relay information between clients and service providers

Discharge: Review invoices, collect payments, and confirm follow-up needs. Ensure all client questions are answered and assist to vehicles if needed. Clean exam rooms/lobbies and coordinate with housekeeping as needed

Client Care/Customer Care: Assists or directs clients/customers to appropriate resource for any issues that may arise during the visit to the SAH. Communicates with in-house counsel to assist clients and staff

Qualification

Customer ServicePublic RelationsVeterinary ExperienceElectronic Medical RecordsOffice AdministrationMulti-taskingHospitality Management CertificateCustomer Service CertificateWord ProcessingSpreadsheet ApplicationsData EntryActive ListeningProblem SolvingTeam Collaboration

Required

High School Diploma or equivalent combination of education and experience

Two years in general office or clerical work

Ability to work in fast paced environment around frightened, painful patients

Must possess good public relations skills, ability to actively listen, and problem-solve

Ability to gather/audit/compare information

Ability to multi-task and work cooperatively with others

Working knowledge of word processing, spreadsheet, and/or date entry applications

Preferred

Hospitality Management Certificate or Customer Service Certificate

Experience in Veterinary or Medical setting

Experience entering information in an electronic medical record

Benefits

Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums

12-15 days of annual paid holidays

Up to eight hours of paid sick leave and at least eight hours of paid vacation each month

Automatic enrollment in the Teacher Retirement System of Texas

Health and Wellness: Free exercise programs and release time

Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more

Educational release time and tuition assistance for completing a degree while a Texas A&M employee

Living Well, a program at Texas A&M that has been built by employees, for employees

Company

Texas A&M University

Glassdoor4.4

Texas A&M University has a proud history that stretches back to 1876 when The Agricultural and Mechanical College of Texas became the first public institution of higher learning in the state of Texas.

Founded in 1876

College Station, TX, US

10001+ employees

https://tamu.edu

H1B Sponsorship

Texas A&M University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (322)

2024 (292)

2023 (214)

2022 (207)

2021 (109)

2020 (141)