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FASTSIGNS® · 3 months ago

Office & Customer Service Administrator

Toledo, OH 43615

Full-time

Onsite

Mid Level

$47K/yr - $55K/yr

3+ years exp

FASTSIGNS Toledo is a leading franchise in the sign industry, seeking a proactive Office & Customer Service Administrator to enhance customer experience and streamline office operations. The role involves greeting customers, managing communications, and assisting with administrative and financial tasks to support the business's daily functions.

Printing

Responsibilities

Greet and assist walk-in customers with professionalism and warmth

Answer and route inbound calls and inquiries to the appropriate sales team

Qualify new leads using our process and ensure smooth hand-offs to Business Development

Confirm installation appointments and coordinate details with clients and installers

Enter vendor invoices into QuickBooks Online accurately and on schedule

Handle accounts receivable: make outbound calls, send statements, and escalate overdue accounts as needed

Assist with daily deposits, collections tracking, and reporting

Maintain organized files (digital and physical) for jobs, vendors, and accounting records

Manage supplies, mail, and vendor coordination

Keep reception area and conference space organized and client-ready

Support the Leadership Team with administrative projects

Participate in weekly team meetings and contribute to process improvement

Qualification

QuickBooks OnlineGoogle WorkspaceCustomer service experienceOrganizational skillsProfessional demeanorCommunication skillsProblem solving

Required

3–5 years of administrative or customer service experience (ideally at the same company — we value stability)

Strong working knowledge of Google Workspace (Docs, Sheets, Calendar, Drive)

Proficient with QuickBooks Online or similar accounting software

Comfortable qualifying leads, managing multiple priorities, and working across departments

Excellent communication and organizational skills

A proactive problem solver who takes initiative and doesn't wait to be told what's next

Professional, friendly, and confident on the phone and in person

Benefits

Bonus based on performance

Opportunity for advancement

Paid time off

401(k)

Bonus eligibility: Monthly team bonus opportunity based on company sales performance

PTO: Available after 90 days

Simple IRA: Eligible after 1 year with 3% employer match

Career growth: Room to grow as we scale

Company

FASTSIGNS®

Glassdoor3.3

FASTSIGNS® is a signage, graphics and visual communications partner that provides comprehensive solutions to help customers of all sizes--across all industries--meet their business objectives and increase their business visibility through the use of signs, graphics, printing, promotional products and related marketing services.

Founded in 1985

Carrollton, Texas, USA

51-200 employees