Red White & Blue Thrift · 2 months ago
Director of Merchandising and Customer Experience
Denver, CO, USA
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expRed White & Blue Thrift is seeking a Director of Merchandising & Customer Experience to shape the in-store customer journey. This role involves developing visual merchandising strategies, driving customer engagement, and collaborating with cross-functional teams to enhance sales across retail locations.
ApparelConsumer GoodsSecondhand Goods
Responsibilities
Develop, maintain, and evolve seasonal floor plans for used and impulse merchandise across all store locations
Lead the design and execution of in-store layouts to enhance shopability and support sales objectives
Establish merchandising and signage standards to ensure a cohesive and engaging in-store experience
Drive initiatives that improve customer satisfaction and engagement
Collaborate with marketing to align promotional campaigns and loyalty programs with in-store visual strategies
Support seasonal retail market setups, new store launches, and key in-store events
Oversee merchandise rotation schedules and ensure timely implementation by store teams
Manage product selection and sourcing for new and impulse merchandise categories
Research and evaluate vendors, trends, customer preferences, and competitive offerings to identify profitable opportunities
Analyze customer behavior and sales data to adjust merchandise mix, pricing strategies, and promotional tactics
Own the P&L for new merchandise categories, with accountability for revenue, margin, and EBITDA goals
Plan and manage merchandising projects using structured project management tools and methodologies
Provide regular reporting, status updates, and performance analyses to stakeholders and executive leadership
Qualification
Required
Bachelor's degree in Merchandising, Retail Management, or a related field
Minimum 5 years of retail merchandising and space planning experience, preferably multi-store
At least 2 years of experience in buying and promotional sales
Valid driver's license and ability to travel regionally
Flexible availability, including evenings, weekends, and holidays (as needed)
Preferred
Strong leadership with the ability to manage direct reports and inspire cross-functional collaboration
Proficient in Microsoft Excel and other Office applications
Working knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign)
Familiarity with AutoCAD is a plus
Proven project management experience and the ability to juggle competing priorities
Excellent analytical, negotiation, and communication skills
Company
Red White & Blue Thrift
Red White & Blue Thrift sells secondhand merchandise and discounted goods.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2025-12-01
Company data provided by crunchbase