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Dairy Queen · 2 days ago

Franchise Business Consultant

United States

Full-time

Remote

Mid, Senior Level

$95K/yr - $117K/yr

4+ years exp

International Dairy Queen, Inc. is a leading company in the food and beverage industry, seeking a Franchise Business Consultant to provide guidance and coaching to franchisees. The role involves implementing business plans, managing marketing performance, and ensuring compliance with company standards to enhance franchisee operations and profitability.

Food and BeverageFood ProcessingRestaurants

No H1B

Responsibilities

Provide guidance and coaching to franchisees and Operations team to achieve short and long-term company and operational goals

Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations

Ensure compliance with IDQ policies and system standards

Gain and maintain support of DMA chair people and other key franchisee leadership in achieving operational goals

Engage functional experts when needed

Provide support to other functions when needed

Effectively implement and execute the Worldwide Operation’s Business Plan (rolling 1-, 2- and 3-year plan) for a particular District

Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan)

When and where appropriate, establish and implement effective business plans with franchise owners in the district

Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of ADQ’s Operations and Marketing Plan

Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees

Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and ADQ’s operating standards

Provide impactful advice and counsel to position franchisees for optimal financial health

Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies

Provide support to other departments/functions as needed

May assist with new store openings as required

Complete Ad Hoc projects as required

Qualification

Restaurant managementFranchise operations managementMarketing knowledgeHuman resources knowledgeFinancial knowledgeTraining knowledgeCustomer service skillsMultitasking abilityServSafe certificationCommunication skillsRelationship-building skillsCreative thinkingAttention to detailFast-paced work ability

Required

Bachelor's degree in business, restaurant management, or a related field, or equivalent restaurant operations experience

4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management (or an equivalent combination of education and experience)

A clean driving record is required

Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred)

Thorough knowledge of restaurant operations

Proficient knowledge of marketing, finance, training, human resources, and development

Well organized with close attention to detail and accuracy

Creative thinker who can quickly develop innovative ideas across a wide variety of business units

Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences

Excellent written and verbal communication skills

Ability to provide excellent customer service to both internal and external clients

Strong ability to multitask and prioritize multiple projects and requests simultaneously

Relationship-building skills with the ability to create mutually beneficial relationships with both internal and external clients

Ability to work quickly in a fast-paced environment with frequent interruptions

Ability to be available and to work occasional evening and weekend hours as necessary, to meet business needs of franchisees

ServSafe certification

Frequent (4+ hours per day) communication via telephone and email

Ability to travel overnight for franchisee and staff meetings/visits an average of two weeks per month

Ability to drive an automobile for franchisee and staff meetings/visits. May require sitting in vehicle up to 8 hours per day, when traveling. Must be able to be insured by company insurance provider

Ability to travel by airplane as necessary

Ability to stand on concrete or tiled floors for up to 8 hours per day, when visiting a franchisee location

No food or beverage allergies that would prevent you from tasting products or working in and around a Dairy Queen restaurant environment