World Car Auto Group ยท 20 hours ago
Help Desk Specialist
San Antonio, TX
Full-time
Onsite
New Grad, Entry Level
$22.04/hr - $30/hrWorld Car Auto Group is seeking a dynamic and proactive Help Desk Specialist to join their IT support team. In this role, you will be the first point of contact for end-users seeking technical assistance, ensuring swift resolution of issues related to hardware, software, and network connectivity.
Financial Services
Responsibilities
Provide prompt and professional technical support to end-users via phone, email, or remote access tools, troubleshooting hardware, software, and network issues effectively
Manage computer systems and peripherals, including desktops, laptops, printers, and mobile devices, ensuring optimal performance
Assist users with operating systems such as Windows and macOS, resolving software conflicts and configuration problems
Support computer networking tasks including LAN (Local Area Network), VPN (Virtual Private Network), firewall configurations, and connectivity issues
Conduct software troubleshooting for applications like Microsoft Office suite and other enterprise tools to resolve user-reported issues swiftly
Maintain and update computer hardware components and peripherals to ensure reliability and security within the IT infrastructure
Qualification
Required
Proven experience in IT support or help desk roles with a strong focus on customer service excellence
Solid understanding of operating systems including Windows, macOS, and Linux environments
Hands-on experience with computer management tools and techniques for hardware/software troubleshooting
Knowledge of computer networking concepts such as LAN/WAN architecture, VPN setup, firewall management, and network security protocols
Ability to communicate technical information clearly and effectively to non-technical users
Strong organizational skills with attention to detail in managing multiple support requests simultaneously
Benefits
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Company
World Car Auto Group
World Car Auto Group is an automotive company that offers used cars, parts, and financing services.
Founded in 1981
501-1,000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase