Seronda Network ยท 15 hours ago
Customer Support Specialist
Boston, MA, 02108, US
Full-time
Onsite
New Grad, Entry Level
$38K/yr - $44K/yrSeronda Networks is a company that values professional growth and teamwork. They are seeking a Customer Support Specialist to ensure customers receive the highest level of service, addressing inquiries and troubleshooting issues effectively.
Responsibilities
Provide prompt and efficient responses to customer inquiries via phone, email, and chat
Troubleshoot and resolve customer issues effectively and efficiently
Maintain a detailed record of customer interactions and transactions using our support tools
Collaborate with internal teams to address customer needs and escalate complex issues as necessary
Educate customers on product features and best practices to enhance their experience
Follow up with customers to ensure their issues have been fully resolved and satisfaction is achieved
Qualification
Required
High school diploma or equivalent; additional qualifications in customer service or related fields is a plus
Proven experience in a customer support role or similar capacity
Excellent verbal and written communication skills with a focus on empathy and clarity
Strong problem-solving abilities and attention to detail
Ability to work flexible hours, including evenings and weekends when required
Preferred
Familiarity with CRM systems and customer service software is preferred
Benefits
Comprehensive health, dental, and vision insurance plans.
401(k) retirement savings plan with employer match.
Paid time off and company holidays.
Ongoing training and professional development opportunities.
Collaborative and friendly work environment.
Company
Seronda Network
We provide services which make our clients visible, give them presence, and brand awareness, increase their reputation through word of mouth, and improve their image by working closely with target audiences that deliver the product or service directly to the end user.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase