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RSM US LLP · 10 hours ago

Cloud Operations - Managing Director

Boston

Full-time

Hybrid

Senior Level, Lead/Staff

$182K/yr - $398K/yr

10+ years exp

RSM US LLP is the leading provider of professional services to the middle market globally, and they are seeking a Managing Director for their Cloud Operations. The role involves driving cross-functional coordination and client go-to-market strategies while ensuring seamless execution across all service lines.

AccountingConsultingFinancial Services

Growth Opportunities

No H1B

Responsibilities

Develop and maintain a comprehensive operational roadmap aligned with practice growth objectives and firm-wide strategic priorities

Create and execute detailed implementation plans for practice integration initiatives, ensuring coordination across service lines

Define and track key performance indicators (KPIs) for practice health, client satisfaction, and cross-selling effectiveness

Lead quarterly business reviews and strategic planning sessions with leadership

Design and implement frameworks to identify and capture cross-selling opportunities within CRM and Finance Systems

Build systematic approaches to client relationship mapping and account planning that maximize integrated service delivery

Collaborate with service teams to develop integrated solution offerings that increase client wallet share

Create mechanisms to share client insights and opportunities across practice teams

Coordinate resource allocation, project staffing, and capacity planning across cloud practice teams

Establish and maintain operational cadence through regular leadership meetings, stand-ups, and practice-wide communications

Drive operational excellence through process optimization, standardization, and best practice sharing

Oversee practice management systems, tools, and knowledge management platforms

Build and maintain strong relationships with service line leaders, industry groups, channels and supporting central teams (CMG, Sales, ORM, SBA)

Foster a culture of collaboration, knowledge sharing, and mutual support across the cloud practice

Serve as primary liaison between practice leadership and firm operational functions

Present and analyze financial performance including revenue, profitability, utilization, and margins

Oversee budget development, forecasting, and variance analysis

Manage P&L elements including direct costs, allocations, and investments

Identify and implement opportunities for operational efficiency and cost optimization

Track and report on financial metrics to practice leadership and firm finance teams

Use existing risk management frameworks to identify, assess, and mitigate operational, delivery, and compliance risks

Maintain comprehensive issues log and drive resolution of practice-level challenges

Implement quality assurance processes to ensure delivery quality and client satisfaction

Escalate critical risks and issues to practice leadership with recommended mitigation strategies

Oversee management of practice assets including intellectual property, accelerators, tools, and methodologies

Coordinate development and maintenance of practice offerings, frameworks, and solutions

Document vendor relationships and partnerships critical to practice operations

Qualification

Cloud OperationsFinancial ManagementStrategic PlanningOperational ExcellenceStakeholder ManagementP&L ManagementCross-SellingCloud CertificationsProject ManagementRisk ManagementCommunication SkillsOrganizational SkillsRelationship Building

Required

10+ years of progressive experience in management consulting, professional services, or technology services

5+ years in senior operational or practice management roles, preferably in cloud, digital transformation, or technology practices

Proven track record of building and scaling practices or service lines in professional services environments

Experience managing complex, multi-stakeholder initiatives with significant financial accountability and C level presentation

Understanding of consulting firm structures, governance, and decision-making processes

Exceptional organizational and program management capabilities with proven ability to coordinate multiple workstreams simultaneously

Strong financial acumen including P&L management, budgeting, forecasting, and financial analysis

Superior relationship-building skills with ability to influence senior stakeholders across organizational boundaries

Strategic thinking combined with operational discipline and attention to detail

Excellent communication skills (written and verbal) with ability to distill complex information for diverse audiences

Proficiency with project management, financial management, and collaboration tools

Preferred

Bachelor's degree or alternative related certification required, MBA or relevant advanced degree a plus

Experience at a top-tier management consulting firm (MBB, Big 4, or equivalent)

Background in strategy consulting with operational implementation experience

Experience with large-scale transformation programs and change management

Prior COO, Chief of Staff, or Practice Director experience in professional services

Cloud certifications (AWS, Azure, Google Cloud) or equivalent technical credentials

Benefits

Flexibility in your schedule

Competitive benefits and compensation package

Discretionary bonus based on firm and individual performance

Company

RSM US LLP

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Founded in 1926

Chicago, Illinois, USA

10001+ employees