Apply on Employer Site

EverService Holdings, LLC · 9 hours ago

Senior Client Success Manager, Legal Marketing

United States

Full-time

Remote

Senior Level

EverService Holdings, LLC is seeking a Senior Client Success Manager who will act as the primary contact for attorney and law firm clients. The role involves managing client communications, analyzing campaign performance, and fostering strong relationships to ensure client retention.

Information TechnologyMarketingProfessional Services

Responsibilities

Serve as the primary point of contact for clients, facilitating clear and consistent communication between the client and the agency

Establish strong working relationships with clients, ensuring their needs and expectations are understood and met

Foster effective collaboration between the internal digital marketing and sales teams to address client inquiries, develop solutions, and deliver optimal marketing strategies

Regularly analyze and review client performance data using tools like Google Analytics to track and assess key metrics

Prepare and present monthly analytics reports that provide actionable insights to clients, helping them understand their campaign results and areas for improvement

Collaborate with both the marketing and sales teams to identify opportunities for improving client performance

Provide data-driven marketing recommendations and propose tailored solutions based on client goals

Advise clients on the best marketing products and strategies to meet their business objectives, ensuring the right tools and approaches are utilized for their success

Build and maintain long-term client relationships to ensure satisfaction and account retention

Proactively engage with clients to anticipate their needs and prevent potential issues