Synergy IT Solutions · 2 days ago
Service Desk Analyst I (8AM - 7PM, Wednesday-Saturday)
Buffalo, NY
Full-time
Onsite
Entry Level
1+ years expSynergy IT Solutions is a company that values employee ownership and collaboration. They are seeking a Service Desk Analyst I to provide effective diagnostic evaluation and resolution of end-user technical issues while ensuring exceptional customer service.
Cloud ComputingCRMCyber SecurityInformation TechnologyIT InfrastructureSoftware
Responsibilities
Provides effective diagnostic evaluation of end-user needs
Uses good judgment and timeliness in responding to and resolving each issue or complaint to the clients’ satisfaction
Identifying, researching, and resolving technical problems
Timely responses to phone calls and email requests for technical support
Accurate documentation and tracking and monitoring the problem to ensure a timely resolution
Takes the initial inquiries via phone or email and troubleshoots relatively simple hardware, software or network problems
Service phone and email requests to exceed customer expectations
Recognize and escalate more difficult problems to Service Desk Analyst II
Qualification
Required
HS Diploma required
Excellent oral and written communications
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Logical, analytical, technical trouble shooting skills
Knowledge and experience of customer service practices
Ability to work Wednesday - Saturday, 8AM - 7PM
Preferred
1-2 years of experience in a Help Desk environment preferred
Knowledge of Active Directory and Microsoft Exchange preferred
Knowledge of mobile devices, including Apple and Android devices
Knowledge of Microsoft 365 and Microsoft Azure Admin portal
A+ certification preferred
Benefits
Employee Stock Ownership Plan
Health, Vision, & Dental Insurances
Supplemental Insurances
401(k)
Flexible schedules
Paid Time Off
Paid Sick Leave
Floating & Observed Holidays
Volunteer Time
HSA (Health Savings Account)
Life insurance
Mileage/Travel Reimbursements
Cell Phone Reimbursement
Certification & Training Reimbursements
Dog friendly workplace!
Company
Synergy IT Solutions
Synergy IT Solutions has provided 50 years' worth of enterprise-level service and solutions to organizations of all sizes.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joe Klimek
Chief Executive Officer
Tim Gekas
Chief Operating Officer
Company data provided by crunchbase