Jobs via Dice · 4 hours ago
Branch Support Engineer
Los Angeles, CA
Full-time
Hybrid
Entry Level
3+ years expDice is the leading career destination for tech experts, and they are seeking a Branch Support Engineer to provide on-site and remote technical support to end users at branch locations. This role involves delivering hardware and software support, handling escalations, and collaborating with IT teams to resolve technical issues.
Computer Software
Responsibilities
Provide on-site and remote support for hardware, software, OS, drivers, firmware, and applications
Install, troubleshoot, repair, and maintain applications and infrastructure
Handle escalations for in-house, third-party, and market data applications
Support work-from-home setups (firm-issued or personal devices with VM access)
Record and manage incidents and requests in the ticketing system
Create and maintain technical documentation
Collaborate with local and global IT teams across multiple platforms
Follow and enforce client IT policies and procedures
Participate in on-call rotation for after-hours and weekend support
Proactively communicate issues, trends, and delays to management
Stay current with technology and participate in training programs
Qualification
Required
Bachelor's degree or equivalent experience (3 years of relevant experience in lieu of education)
Experience in IT support; Financial Services/Brokerage experience preferred
Strong troubleshooting, multitasking, and organizational skills
Experience with Microsoft Office and general office computing tools
Excellent communication and customer service skills
Ability to support multiple buildings within a metro campus (if assigned)
Company
Jobs via Dice
Welcome to Jobs via Dice, the go-to destination for discovering the tech jobs you want.
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase