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AMERICAN Cast Iron Pipe Company · 23 hours ago

Project Coordinator - Steel Pipe

Birmingham, AL

Full-time

Onsite

Mid, Senior Level

5+ years exp

AMERICAN Cast Iron Pipe Company is a manufacturer established in 1905, specializing in products for the waterworks and oil industries. They are seeking a Project Coordinator to manage customer-related issues and serve as the primary contact for project management and service needs, ensuring effective communication and coordination across various teams.

IndustrialIndustrial EngineeringManufacturing

Growth Opportunities

Responsibilities

The Project Coordinator is AMERICAN's single point of contact for service and project management of customer-related issues

Customer service and project management are provided through immediate, direct assistance and decision-making for all customer requests

In addition to serving as the customer/company liaison for all order management issues, including bidder questions and quotes, status inquiries, changes, substitutions, complaints, claims, and backcharges, the Project Coordinator is responsible for the proactive anticipation and management of customer service-related needs

The Project Coordinator will also act as a 'Virtual' Team Leader, coordinating supplemental team members throughout the organization, including Sales Engineers, Inspection, Manufacturing, Shipping, Accounting, Credit, Purchasing, and Traffic personnel

The Project Coordinator is also responsible for project quotations, scheduling, and documentation

Qualification

Customer serviceProject managementTechnical specificationsSales abilityMathematical calculationsWindows-based softwareCommunication skillsOrganizational skillsProblem solvingAttention to detailFlexibilitySelf-starter

Required

Must possess the knowledge, skills, and abilities to perform the job duties

Must be physically able to perform the essential functions of the job, with or without reasonable accommodations

Must exhibit a record of punctuality and good attendance

Must demonstrate outstanding oral and written communications skills

Must demonstrate outstanding, service-oriented interpersonal skills and positive attitude

Must exhibit close attention to detail and good organizational skills

Must exhibit ability to handle multiple projects at one time

Must exhibit pro-active, 'self-starter' personality

Must demonstrate excellent telephone manner

Must demonstrate proficiency in operating common Windows-based business computer software, including spread sheets and word processing programs

Must exhibit ability to work mathematical calculations, which typically relate to quotes and credit decisions, accurately

Must demonstrate aptitude for reading and understanding technical specifications and requirements

Must demonstrate ability to gain thorough understanding of AMERICAN's products and applications

Must demonstrate ability to be resourceful in answering customer needs with AMERICAN products

Must exhibit a high degree of professional flexibility, especially in work hours, as well as adaptability to evolving Customer Service function

Must demonstrate ability to work under stress and maintain composure and professionalism

Must demonstrate pro-active decision making, problem solving and negotiation skills which create 'win-win' results for the customer and AMERICAN

Must have direct experience, or related supporting role, in a Customer Service/Account Resolution-type department

Must be willing to participate in extensive and ongoing customer service training programs

Must be willing to travel, on a limited basis, for customer relationship building

Due to the hazardous nature of the job environment (mobile equipment, overhead cranes, etc.), an acceptable level of vision and hearing is required in order to identify and respond to visual and audible warnings in a safe manner

Must possess a valid state issued driver's license

Preferred

Five years customer service experience in a technical environment

Technical experience or related training in Steel Pipe Sales

Bachelors (4-year college) degree or Associates (2-year) degree with college courses completed in engineering, math, business administration or marketing

Demonstrate the ability to read, comprehend and analyze technical information including specifications and specific customer requirements

Demonstrate knowledge of AMERICAN products and applications

Demonstrate sales ability