Vertex · 15 hours ago
Patient Support Business Systems Manager
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$124K/yr - $186K/yr
5+ years expVertex is a global biotechnology company that invests in scientific innovation. The Patient Support Business Systems Manager supports the Kidney Patient Support team by managing the launch and continuous improvement of a new CRM system, collaborating with various teams to enhance patient experience and operational efficiency.
Computer Software
Responsibilities
Collaborate with business stakeholders to gather and groom functional requirements, then communicate with technical teams to translate items into technical system requirements
Strong background and working knowledge of AI-enabled patient service capabilities to improve access, speed to therapy, and patient/HCP engagement while meeting compliance and data governance standards
Build and maintain end to end process flows across patient access and engagement journeys; facilitate functional and technical workshops to document current/future state, surface inefficiencies, and convert opportunities into prioritized backlog items and measurable workflow optimizations
Align and support creation of the annual business project plan and roadmap for Patient Services CRM with clear milestones and dependencies based on the overall vision. Ensure full alignment with Data, Technology and Engineering (DTE) function
Facilitates capability prioritization discussions with PSP team and can speak to their perspective on business priorities
Using strong project management, leadership, and communication skills hold self and PSP team accountable to stay on track with deliverable deadlines for requirements and annual planning
Works closely with DTE Project Manager to oversee end to end sprint management activities and ceremonies
Managing the product backlog, proactively raising issues and constantly conducting prioritization exercises based on changing business requirements within Jira
Participate in the RFP process for tools, technologies, and support with DTE
Provides Implementation support including validation of business requirements and User Acceptance Testing (UAT)
Partner with Commercial Training and Change Management teams to ensure necessary supporting materials are provided and training content is consistent with system functionality
Qualification
Required
Bachelor's degree in computer science, software engineering or other related technology degree
Salesforce certifications
5+ years' relevant experience in life sciences organization or healthcare industry, including experience working with Salesforce platform, Salesforce Life Sciences Cloud / Health Cloud or similar CRM
Strong background and working knowledge of AI-enabled patient service capabilities to improve access, speed to therapy, and patient/HCP engagement while meeting compliance and data governance standards
Experience in supporting commercial systems for patient support programs/hub services a plus
Demonstrated strong project management, troubleshooting, and problem-solving skills
Proven track record of success with strong results and excellent customer relationship skills
Expected to be knowledgeable of the CRM system and digital engagement tools with patients/HCPs, understanding where processes and systems overlap and integrate to help drive process efficiencies for patient support specialists
Excellent interpersonal, communication, organizational and facilitation skills
Proactive, Self-motivated, Independent worker
Passion for understanding emerging technologies with pragmatic insight into where those technologies can be integrated into business solutions
Able to perform in a fast-paced environment, manage multiple priorities simultaneously, and communicate complex information clearly
Benefits
Medical, dental and vision benefits
Generous paid time off (including a week-long company shutdown in the Summer and the Winter)
Educational assistance programs including student loan repayment
A generous commuting subsidy
Matching charitable donations
401(k)
Company
Vertex
Vendor intelligence that combs through your supplier, manufacturer, logistics data to detect where you're leaving money on the table.
2-10 employees
H1B Sponsorship
Vertex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (18)
2023 (7)
2022 (13)
2021 (5)
2020 (7)
Funding
Current Stage
Early StageCompany data provided by crunchbase